20 Oct 2026, 01:17 UTC · 1 question · ID 66f2491c8a7f
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Question 1
“Show me Marketing Hub and how to authenticate our sending domain”
Answer
Partly answered
Marketing Hub's tools, segments, journeys and revenue reporting are covered. The site never explains how to authenticate a sending domain: which DNS records are needed, where to add them or how to verify them.
Add sending domain authentication to the Email campaigns card on /products/marketing
Who needs it: Marketing operations and IT admins setting up email sending
What is missing
Sending from your own domain is not mentioned.
The DNS records needed to authenticate a sending domain are not named.
How to verify that a domain is authenticated is not explained.
Where
Update this section: Add a line to the "Email campaigns" card, beside "Live segments" and "Journeys", noting domain authentication and linking to the setup guide.
Related sections
Guides to get you started
What to do
Confirm with engineering which DNS records Hourglass requires and which plans support sending from your own domain.
Add a short line on domain authentication to the Email campaigns card with a link to the setup guide.
Done when: The Email campaigns card on /products/marketing mentions sending domain authentication and links to the guide. Depends on: “Add a sending domain setup guide to /resources”
Who needs it: Marketing operations and IT admins setting up email sending
What is missing
No guide explains how to authenticate a sending domain.
The DNS records to add and the verification step are not listed.
Where
Update this section: Add a fifth card beside "Your first day", "Moving from your current CRM", "How agents work in Hourglass" and "Security and control".
Related sections
Everything marketing needs, on one record
What to do
Confirm with engineering the DNS records required, where they are found in the app and how verification works.
Add a guide card covering the records to add, where to add them and how to check the domain is verified.
Done when: /resources has a guide card listing the steps and DNS records to authenticate a sending domain.
Answer full page
Here's Marketing Hub: how it turns customer activity into campaigns, what it includes and how it shows which campaigns bring in revenue. For authenticating your sending domain, the linked docs article lists the DNS records Hourglass needs so you can send email from your own domain.