20 Oct 2026, 01:16 UTC · 1 question · ID 70e704b0df19
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Question 1
“What file types can the Customer Agent learn from?”
Answer
Partly answered
The site says the Customer Agent learns from help articles, policies, help content and read-only order and account records. It never lists the file types or formats it can ingest, or any file size limits.
Add supported file types to the Customer Agent sources step on /products/customer-agent
Who needs it: Service and support teams setting up the Customer Agent
What is missing
The file types and formats the Customer Agent can learn from are not listed.
File size or volume limits for uploaded content are not stated.
Whether sources are uploaded as files, synced from a knowledge base or linked by URL is not explained.
Where
Update this section: extend the "Connect your sources" card, which lists help articles, policies and read-only order and account data, beside "Choose its topics" and "Review its replies".
Related sections
What the Customer Agent can do · Approved answers
What to do
Confirm with product and engineering which file types, formats and size limits the Customer Agent supports and how each source is connected.
Add the supported file types and limits to the "Connect your sources" card, with a link to the full reference if one exists.
Done when: /products/customer-agent lists the file types the Customer Agent can learn from and any size limits.
Answer full page
The Customer Agent learns from your help content and each customer's records. The supported content types and file limits are listed in the docs article linked below.