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20 Oct 2026, 01:16 UTC · 1 question · ID 8324f1104703
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Question 1

“Show me the Customer Agent, and which languages does it answer in?”

Answer
Partly answered

The Customer Agent page shows what it does, its channels and how it hands off, and says it writes in the customer's language. It never lists which languages it supports or what happens when a language isn't supported.

Section on the siteStatusTicket
/products/customer-agentYour tone of voice (card)Partly answers it
List the Customer Agent's supported languages on /products/customer-agent

Ticket

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List the Customer Agent's supported languages on /products/customer-agent

Who needs it: Service teams serving customers in several languages
Section: /products/customer-agent › Your tone of voice (card)

What is missing:
- The languages the Customer Agent can answer in are not listed.
- What happens when a customer writes in a language it doesn't support is not explained.
- Whether help content must exist in each language for it to answer is not stated.

Where: Update this section: Extend the "Your tone of voice" card, which says it writes in the customer's language, with the list of supported languages.
  Related sections: Answers in chat and email

What to do:
1. Confirm with product the languages the Customer Agent supports in chat and email, and how it handles unsupported languages.
2. Add the supported languages and the fallback behaviour to the "Your tone of voice" card.
3. Note whether answers need help content written in each language.

Done when: /products/customer-agent names the languages the Customer Agent answers in and what it does with any other language.

From: conversation 8324f1104703, question 1: "Show me the Customer Agent, and which languages does it answer in?"
Who needs it: Service teams serving customers in several languages
What is missing
  • The languages the Customer Agent can answer in are not listed.
  • What happens when a customer writes in a language it doesn't support is not explained.
  • Whether help content must exist in each language for it to answer is not stated.
Where
Update this section: Extend the "Your tone of voice" card, which says it writes in the customer's language, with the list of supported languages.
Related sections
Answers in chat and email
What to do
  1. Confirm with product the languages the Customer Agent supports in chat and email, and how it handles unsupported languages.
  2. Add the supported languages and the fallback behaviour to the "Your tone of voice" card.
  3. Note whether answers need help content written in each language.
Done when: /products/customer-agent names the languages the Customer Agent answers in and what it does with any other language.
Answer full page
Here is the Customer Agent: what it does, how it answers in chat and email, and how it hands sensitive questions to your team with the whole conversation attached. The languages it answers in are covered in our docs, linked below.
Open the answer page ↗
Sections in the answer pageStatus
/products/customer-agentAnswers for customers at any hour, with your team one step awayAnswers it
/products/customer-agentQuick answers, and a clean handoff when it mattersAnswers it
/products/customer-agentYour tone of voice (card)Partly answers it

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.