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21 Oct 2026, 09:28 UTC · 1 question · ID 83cd90bcdac1
Who asked
Persona
CTO (Chief Technology Officer)
Company
Whirlpool Corporation
Industry
Manufacturing
Pages visited (1)
  1. /platformQuestion 1 asked here
Question 1

“Is there an API for custom objects?”

Answer
Partly answered

The site covers custom objects in Data Hub and the Smart CRM. It never mentions an API, so it doesn't say whether custom objects can be created, read or updated through one.

Section on the siteStatusTicket
/platformCustom objects (card)Partly answers it
Add API access to the Custom objects card on /platform

Ticket

Paste this into your ticketing tool.

Add API access to the Custom objects card on /platform

Who needs it: CTOs and developers integrating with Hourglass (this visitor: Whirlpool Corporation)
Section: /platform › Custom objects (card)

What is missing:
- The Custom objects card does not say whether custom objects can be managed through an API.

Where: Update this section: the "Custom objects" card, beside "Data syncs" and "Field-level permissions".
  Related sections: Bring every source into one record

What to do:
1. Confirm with engineering whether the API supports creating, reading, updating and deleting custom objects and their records.
2. Add a line to the card stating the API coverage for custom objects, with a link to the new API section.

Done when: The Custom objects card on /platform says whether custom objects are available through the API and links to the API details.
Depends on: Add an API section to /platform

From: conversation 83cd90bcdac1, question 1: "Is there an API for custom objects?"
Who needs it: CTOs and developers integrating with Hourglass (this visitor: Whirlpool Corporation)
What is missing
  • The Custom objects card does not say whether custom objects can be managed through an API.
Where
Update this section: the "Custom objects" card, beside "Data syncs" and "Field-level permissions".
Related sections
Bring every source into one record
What to do
  1. Confirm with engineering whether the API supports creating, reading, updating and deleting custom objects and their records.
  2. Add a line to the card stating the API coverage for custom objects, with a link to the new API section.
Done when: The Custom objects card on /platform says whether custom objects are available through the API and links to the API details.
Depends on: “Add an API section to /platform”
/platformYour data, connected and under controlMissing here
Add an API section to /platform

Ticket

Paste this into your ticketing tool.

Add an API section to /platform

Who needs it: CTOs and developers integrating with Hourglass (this visitor: Whirlpool Corporation)
Section: /platform › Your data, connected and under control

What is missing:
- No API is mentioned anywhere on the site.
- Which objects the API covers, including custom objects, is not stated.
- There is no link to API documentation.

Where: New section on /platform, placed after "The tools in Data Hub".
  Related sections: Your data, connected and under control · The tools in Data Hub · Custom objects · Data syncs
  Main topics: API availability · objects covered, including custom objects · authentication and permissions applied to API calls · link to API documentation

What to do:
1. Confirm with engineering what the API offers, which objects it covers and where its documentation lives.
2. Write the section covering object coverage and permissions, and link to the documentation.

Done when: /platform has a section that describes the API, lists the objects it covers including custom objects and links to the API documentation.

From: conversation 83cd90bcdac1, question 1: "Is there an API for custom objects?"
Who needs it: CTOs and developers integrating with Hourglass (this visitor: Whirlpool Corporation)
What is missing
  • No API is mentioned anywhere on the site.
  • Which objects the API covers, including custom objects, is not stated.
  • There is no link to API documentation.
Where
New section on /platform, placed after "The tools in Data Hub".
Related sections
Your data, connected and under control · The tools in Data Hub · Custom objects · Data syncs
Main topics
API availability · objects covered, including custom objects · authentication and permissions applied to API calls · link to API documentation
What to do
  1. Confirm with engineering what the API offers, which objects it covers and where its documentation lives.
  2. Write the section covering object coverage and permissions, and link to the documentation.
Done when: /platform has a section that describes the API, lists the objects it covers including custom objects and links to the API documentation.
Answer full page
Hourglass supports custom objects through Data Hub, and it has a versioned REST API, linked below. The index doesn't say whether the API covers custom objects specifically, so I can put you in touch with the team to confirm.
Sections in the answer pageStatus
/platformCustom objects (card)Partly answers it
/platformYour data, connected and under controlMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.