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22 Oct 2026, 10:06 UTC · 1 question · ID 00c57a2a7b8a
Who asked
Persona
CIO (Chief Information Officer)
Company
Charles Schwab
Industry
Financial services
Pages visited (1)
  1. /platformQuestion 1 asked here
Question 1

“What are the API rate limits?”

Answer
Not answered

The site never mentions an API, so it gives no request limits per time window or per day, no limits by plan and nothing on what happens when a limit is hit.

Section on the siteStatusTicket
/platformThe tools in Data HubMissing here
Add an API limits section to /platform

Ticket

Paste this into your ticketing tool.

Add an API limits section to /platform

Who needs it: IT and developers integrating with Hourglass (this visitor: CIO, Charles Schwab)
Section: /platform › The tools in Data Hub

What is missing:
- The API is not mentioned anywhere on the page.
- No request limits per time window or per day are given.
- Nothing says how limits differ by plan.
- Nothing says what happens when a limit is reached.

Where: New section on /platform, placed after "The tools in Data Hub".
  Related sections: The tools in Data Hub · Your data, connected and under control · Data syncs
  Main topics: What the API covers · Request limits per time window and per day · Limits by plan · Behaviour when a limit is reached · Where to find full developer documentation

What to do:
1. Confirm with engineering the API's request limits for each plan and how requests over the limit are handled.
2. Write the section with a short limits-by-plan summary and a link to the developer documentation.

Done when: /platform has a section that states the API request limits for each plan and what happens when a limit is reached.

From: conversation 00c57a2a7b8a, question 1: "What are the API rate limits?"
Who needs it: IT and developers integrating with Hourglass (this visitor: CIO, Charles Schwab)
What is missing
  • The API is not mentioned anywhere on the page.
  • No request limits per time window or per day are given.
  • Nothing says how limits differ by plan.
  • Nothing says what happens when a limit is reached.
Where
New section on /platform, placed after "The tools in Data Hub".
Related sections
The tools in Data Hub · Your data, connected and under control · Data syncs
Main topics
What the API covers · Request limits per time window and per day · Limits by plan · Behaviour when a limit is reached · Where to find full developer documentation
What to do
  1. Confirm with engineering the API's request limits for each plan and how requests over the limit are handled.
  2. Write the section with a short limits-by-plan summary and a link to the developer documentation.
Done when: /platform has a section that states the API request limits for each plan and what happens when a limit is reached.
/pricingPick the plan that fits todayMissing here
Add API limits to the plan cards on /pricing

Ticket

Paste this into your ticketing tool.

Add API limits to the plan cards on /pricing

Who needs it: IT and developers integrating with Hourglass
Section: /pricing › Pick the plan that fits today

What is missing:
- The Free, Starter, Professional and Enterprise cards do not mention API access or request limits.

Where: Update this section: add an API limits line to each of the Free, Starter, Professional and Enterprise cards.

What to do:
1. Confirm with the revenue team and engineering whether API access and limits differ by plan.
2. Add one line per plan card with its API limit, linking to the API limits section on /platform.

Done when: Each plan card on /pricing states its API access and request limits.
Depends on: Add an API limits section to /platform

From: conversation 00c57a2a7b8a, question 1: "What are the API rate limits?"
Who needs it: IT and developers integrating with Hourglass
What is missing
  • The Free, Starter, Professional and Enterprise cards do not mention API access or request limits.
Where
Update this section: add an API limits line to each of the Free, Starter, Professional and Enterprise cards.
What to do
  1. Confirm with the revenue team and engineering whether API access and limits differ by plan.
  2. Add one line per plan card with its API limit, linking to the API limits section on /platform.
Done when: Each plan card on /pricing states its API access and request limits.
Depends on: “Add an API limits section to /platform”
Answer full page
API rate limits depend on your plan, measured per 10 seconds and per day. The docs article below lists the exact limits for each plan.
Sections in the answer pageStatus
/platformThe tools in Data HubMissing here
/pricingPick the plan that fits todayMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.