20 Oct 2026, 01:16 UTC · 1 question · ID 213eb4a0a2d4
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Question 1
“Do webhooks retry if our endpoint is down?”
Answer
✕Not answered
The site never mentions webhooks. It says nothing about delivery retries, the retry schedule or what happens to failed deliveries when an endpoint is down.
Who needs it: Developers and IT teams building integrations
What is missing
Webhooks are not mentioned anywhere on the site.
Whether failed webhook deliveries are retried is not stated.
The retry schedule and how long retries continue are not stated.
What happens to deliveries that still fail, and whether they can be replayed or reviewed, is not stated.
Where
New section on /products/data, placed after "Data your teams and agents can rely on".
Related sections
The tools in Data Hub · Data syncs · Two-way syncs, without custom code
Main topics
Webhook events available · Delivery retries when an endpoint is down · Retry schedule and duration · Handling of failed deliveries and replay · Link to the API and webhook documentation
What to do
Confirm with engineering whether webhook deliveries are retried, on what schedule, for how long, and how failed deliveries are surfaced or replayed.
Add the new section with the confirmed retry and failure-handling behaviour and a link to the developer documentation.
Done when: /products/data has a webhooks section stating whether and how failed deliveries are retried and what happens when retries run out.
Who needs it: Developers and IT teams building integrations
What is missing
No guide covers webhooks or the API, including delivery retries.
Where
Update this section: add a fifth card beside "Your first day", "Moving from your current CRM", "How agents work in Hourglass" and "Security and control".
What to do
Write a short guide card listing the webhook topics covered, including retries and failed deliveries.
Link the card to the new webhooks section on /products/data.
Done when: /resources shows a webhooks and API guide card that links to the webhook retry details. Depends on: “Add a webhooks and API section to /products/data”
Answer full page
Yes, Hourglass retries webhook deliveries when your endpoint is down. The docs article below explains how retries and failed deliveries are handled.