20 Oct 2026, 01:17 UTC · 1 question · ID 2623c2ea7aab
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Question 1
“What webhook events are there, and do you have a GraphQL API?”
Answer
✕Not answered
The site never mentions an API or webhooks. It covers only two-way syncs in Data Hub, with no list of webhook event types and no word on whether a GraphQL or any other API exists.
Who needs it: Developers and IT or data teams building integrations
What is missing
No list of the webhook event types Hourglass can send.
No statement of the API style offered (REST, GraphQL or both) or its versioning.
No link to developer documentation for the API and webhooks.
Where
New section on /products/data, placed after "Data your teams and agents can rely on".
Related sections
The tools in Data Hub · Data syncs · Two-way syncs, without custom code
Main topics
Webhook event types by object · API style and whether GraphQL is offered · API versioning · Link to developer documentation
What to do
Confirm with engineering the full list of webhook event types, the API styles offered (including whether there is a GraphQL API) and how the API is versioned.
Add the new section with the confirmed event types grouped by object, the API style and a link to the developer docs.
Done when: /products/data lists the webhook event types, states which API styles are available including GraphQL, and links to the developer docs.
Who needs it: Developers and IT or data teams building integrations
What is missing
The page for IT and data teams says nothing about an API or webhooks for connecting systems.
Where
Update this section: add a bullet to the card "Bring every source into one record", after "Two-way syncs with the systems you run".
What to do
Add a bullet naming the API style and webhooks confirmed by engineering.
Link the bullet to the API and webhooks section on /products/data.
Done when: /platform's "Bring every source into one record" card mentions the API and webhooks and links to the details on /products/data. Depends on: “Add an API and webhooks section to /products/data”
Who needs it: Developers and IT or data teams building integrations
What is missing
The guides cover first day, migration, agents and security, but none covers the API or webhooks.
Where
Update this section: add a fifth card beside "Your first day", "Moving from your current CRM", "How agents work in Hourglass" and "Security and control".
What to do
Add a developer guide card listing the API style, webhook events and a link to the developer docs.
Link the card to the API and webhooks section on /products/data.
Done when: /resources shows a developer guide card that links to the API and webhook details. Depends on: “Add an API and webhooks section to /products/data”
Answer full page
The docs list the webhook event types Hourglass can send, linked below. I don't have information on a GraphQL API; the docs describe a versioned REST API, and I can put you in touch with the team if you need more detail.