← All conversations Conversation 21 Oct 2026, 09:27 UTC · 1 question · ID 46faa1ec5ba0
Who asked
Persona CMO (Chief Marketing Officer)
Company Whirlpool Corporation
Industry Manufacturing Pages visited (1) /Question 1 asked here Question 1
“Does Hourglass work in several languages?”
Answer
The Customer Agent page says the agent writes in the customer's language, but never lists which languages. Nothing on the site covers languages for the app itself, for Marketing Hub emails or for Content Hub pages.
Section on the site Status Ticket /pricing What every plan includes↗ Add supported languages to "What every plan includes" on /pricing Ticket Ticket Paste this into your ticketing tool.
Add supported languages to "What every plan includes" on /pricing
Section: /pricing › What every plan includes
What is missing:
- The languages the Hourglass app interface is available in are not stated.
- Whether every hub and agent works in those languages is not stated.
Where: Update this section: add a card beside "Support" and "Integrations".
Related sections: Your tone of voice
What to do:
1. Confirm with product which interface languages Hourglass offers and whether this differs by plan or hub.
2. Add a languages card that names those languages and links to the Customer Agent page for agent replies.
Done when: /pricing names the languages the Hourglass app is available in.
From: conversation 46faa1ec5ba0, question 1: "Does Hourglass work in several languages?" Close Copy
What is missing The languages the Hourglass app interface is available in are not stated. Whether every hub and agent works in those languages is not stated. Where Update this section: add a card beside "Support" and "Integrations".
Related sections Your tone of voice What to do Confirm with product which interface languages Hourglass offers and whether this differs by plan or hub. Add a languages card that names those languages and links to the Customer Agent page for agent replies. Done when: /pricing names the languages the Hourglass app is available in.
/products/customer-agent Your tone of voice (card)↗ List the Customer Agent's reply languages on /products/customer-agent Ticket Ticket Paste this into your ticketing tool.
List the Customer Agent's reply languages on /products/customer-agent
Who needs it: Service teams serving customers in several countries
Section: /products/customer-agent › Your tone of voice (card)
What is missing:
- The card says the agent writes in the customer's language but does not list which languages it supports.
- How the agent detects the customer's language and what happens when a language isn't supported is not explained.
Where: Update this section: extend the "Your tone of voice" card.
What to do:
1. Confirm with product the languages the Customer Agent can answer in, and how it handles unsupported ones.
2. Add the list and the fallback behaviour to the card.
Done when: /products/customer-agent lists the languages the Customer Agent answers in.
From: conversation 46faa1ec5ba0, question 1: "Does Hourglass work in several languages?" Close Copy
Who needs it: Service teams serving customers in several countries
What is missing The card says the agent writes in the customer's language but does not list which languages it supports. How the agent detects the customer's language and what happens when a language isn't supported is not explained. Where Update this section: extend the "Your tone of voice" card.
What to do Confirm with product the languages the Customer Agent can answer in, and how it handles unsupported ones. Add the list and the fallback behaviour to the card. Done when: /products/customer-agent lists the languages the Customer Agent answers in.
/products/marketing Email campaigns (card)↗ Add multilingual campaign support to /products/marketing Ticket Ticket Paste this into your ticketing tool.
Add multilingual campaign support to /products/marketing
Who needs it: Marketing leaders running campaigns across countries (this visitor: Whirlpool Corporation)
Section: /products/marketing › Email campaigns (card)
What is missing:
- Whether emails, templates and journeys can be built in several languages is not stated.
- Whether segments can use a contact's preferred language is not stated.
Where: Update this section: extend the "Email campaigns" card, beside "Live segments" and "Journeys".
What to do:
1. Confirm with product how Marketing Hub handles language versions of emails and language-based segments.
2. Add what is supported to the "Email campaigns" card.
Done when: /products/marketing says whether campaigns can be sent in several languages.
From: conversation 46faa1ec5ba0, question 1: "Does Hourglass work in several languages?" Close Copy
Who needs it: Marketing leaders running campaigns across countries (this visitor: Whirlpool Corporation)
What is missing Whether emails, templates and journeys can be built in several languages is not stated. Whether segments can use a contact's preferred language is not stated. Where Update this section: extend the "Email campaigns" card, beside "Live segments" and "Journeys".
What to do Confirm with product how Marketing Hub handles language versions of emails and language-based segments. Add what is supported to the "Email campaigns" card. Done when: /products/marketing says whether campaigns can be sent in several languages.
/products/content Personalized pages (card)↗ Add multilingual pages to /products/content Ticket Ticket Paste this into your ticketing tool.
Add multilingual pages to /products/content
Who needs it: Marketing and content teams publishing in several languages
Section: /products/content › Personalized pages (card)
What is missing:
- Whether website pages and blog posts can be published in several languages is not stated.
- Whether pages can be personalized by language is not stated; the card names only industry, role and lifecycle stage.
Where: Update this section: extend the "Personalized pages" card, beside "Website pages" and "Blog".
What to do:
1. Confirm with product whether Content Hub supports language versions of pages and posts.
2. Add language support to the "Personalized pages" card.
Done when: /products/content says whether pages and posts can be published in several languages.
From: conversation 46faa1ec5ba0, question 1: "Does Hourglass work in several languages?" Close Copy
Who needs it: Marketing and content teams publishing in several languages
What is missing Whether website pages and blog posts can be published in several languages is not stated. Whether pages can be personalized by language is not stated; the card names only industry, role and lifecycle stage. Where Update this section: extend the "Personalized pages" card, beside "Website pages" and "Blog".
What to do Confirm with product whether Content Hub supports language versions of pages and posts. Add language support to the "Personalized pages" card. Done when: /products/content says whether pages and posts can be published in several languages.
Answer full page The docs list which languages the Customer Agent answers in, so it can serve customers beyond English. For details on other parts of the platform, I don't have that information, but I can put you in touch with the team.
Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.