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22 Oct 2026, 10:06 UTC · 1 question · ID 61f348948ebd
Who asked
Persona
CIO (Chief Information Officer)
Company
Charles Schwab
Industry
Financial services
Pages visited (1)
  1. /securityQuestion 1 asked here
Question 1

“Where is our data hosted, and can we choose a region?”

Answer
Partly answered

The site says customers can choose where their data is stored, and that a region is picked when creating a workspace. It never lists the regions on offer, where or with whom data is hosted, or whether the region can be changed later.

Section on the siteStatusTicket
/securityData region choice (card)Partly answers it
List hosting regions and hosting details on /security

Ticket

Paste this into your ticketing tool.

List hosting regions and hosting details on /security

Section: /security › Data region choice (card)

What is missing:
- The data regions customers can choose from are not listed.
- Where and with which hosting provider customer data is hosted is not stated.
- Whether the region can be changed after the workspace is created is not stated.

Where: Update this section: Expand the "Data region choice" card in "Security and control, built into every hub", beside "Encryption" and "Single sign-on".

What to do:
1. Confirm with engineering and the security team which regions are offered, where data is hosted and whether the region can be changed later.
2. Add the region list and hosting details to the "Data region choice" card, or a short linked note beneath the card grid.
3. Note which plans include region choice if it differs by plan.

Done when: /security names each data region offered, where data is hosted and whether the region can be changed.

From: conversation 61f348948ebd, question 1: "Where is our data hosted, and can we choose a region?"
What is missing
  • The data regions customers can choose from are not listed.
  • Where and with which hosting provider customer data is hosted is not stated.
  • Whether the region can be changed after the workspace is created is not stated.
Where
Update this section: Expand the "Data region choice" card in "Security and control, built into every hub", beside "Encryption" and "Single sign-on".
What to do
  1. Confirm with engineering and the security team which regions are offered, where data is hosted and whether the region can be changed later.
  2. Add the region list and hosting details to the "Data region choice" card, or a short linked note beneath the card grid.
  3. Note which plans include region choice if it differs by plan.
Done when: /security names each data region offered, where data is hosted and whether the region can be changed.
/solutions/financial-servicesBuilt for regulated teamsMissing here
Add data residency to /solutions/financial-services

Ticket

Paste this into your ticketing tool.

Add data residency to /solutions/financial-services

Who needs it: Financial services (banks, credit unions and insurers)
Section: /solutions/financial-services › Built for regulated teams

What is missing:
- Data residency and region choice for regulated firms are not mentioned.
- Where financial services customers' data is hosted is not stated.

Where: Update this section: Add a third card beside "Approvals where you need them" and "The service members expect".
  Related sections: Security and control, built into every hub

What to do:
1. Confirm with compliance which regions and residency commitments apply to financial services customers.
2. Add a card on data residency and hosting for regulated teams, linking to the region list on /security.

Done when: /solutions/financial-services explains where data is hosted and how regulated firms choose their region, with a link to /security.
Depends on: List hosting regions and hosting details on /security

From: conversation 61f348948ebd, question 1: "Where is our data hosted, and can we choose a region?"
Who needs it: Financial services (banks, credit unions and insurers)
What is missing
  • Data residency and region choice for regulated firms are not mentioned.
  • Where financial services customers' data is hosted is not stated.
Where
Update this section: Add a third card beside "Approvals where you need them" and "The service members expect".
Related sections
Security and control, built into every hub
What to do
  1. Confirm with compliance which regions and residency commitments apply to financial services customers.
  2. Add a card on data residency and hosting for regulated teams, linking to the region list on /security.
Done when: /solutions/financial-services explains where data is hosted and how regulated firms choose their region, with a link to /security.
Depends on: “List hosting regions and hosting details on /security”
Answer full page
Hourglass lets you choose your data region, one of the security controls built into every hub. The docs list the specific regions available, including whether you can keep data in the EU.
Open the answer page ↗
Sections in the answer pageStatus
/get-startedWhat every plan includesAnswers it
/securityData region choice (card)Partly answers it
/solutions/financial-servicesBuilt for regulated teamsMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.