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20 Oct 2026, 01:16 UTC · 1 question · ID 76b6de6459b1
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Question 1

“How do I verify webhook signatures?”

Answer
Not answered

The site never mentions webhooks, the API or how to verify that a webhook came from Hourglass. Data Hub covers only two-way syncs, and the Resources guides have no developer material.

Section on the siteStatusTicket
/products/dataData your teams and agents can rely onMissing here
Add a webhooks and API section to /products/data

Ticket

Paste this into your ticketing tool.

Add a webhooks and API section to /products/data

Who needs it: Developers and IT or data teams building integrations
Section: /products/data › Data your teams and agents can rely on

What is missing:
- Webhooks are not mentioned anywhere on the site.
- How Hourglass signs webhooks and which header carries the signature is not explained.
- How to verify a webhook signature is not described or linked.

Where: New section on /products/data, placed after "Data your teams and agents can rely on".
  Related sections: The tools in Data Hub · Two-way syncs, without custom code · Data syncs
  Main topics: Webhooks overview · Event types available · How webhooks are signed · Verifying a signature · Retries and delivery · Link to developer documentation

What to do:
1. Confirm with engineering how webhooks are signed, the header used, the verification method and whether developer docs exist to link to.
2. Add the section with a short summary of signing and verification and a link to the developer documentation.

Done when: /products/data has a section that explains how webhooks are signed and links to instructions for verifying the signature.

From: conversation 76b6de6459b1, question 1: "How do I verify webhook signatures?"
Who needs it: Developers and IT or data teams building integrations
What is missing
  • Webhooks are not mentioned anywhere on the site.
  • How Hourglass signs webhooks and which header carries the signature is not explained.
  • How to verify a webhook signature is not described or linked.
Where
New section on /products/data, placed after "Data your teams and agents can rely on".
Related sections
The tools in Data Hub · Two-way syncs, without custom code · Data syncs
Main topics
Webhooks overview · Event types available · How webhooks are signed · Verifying a signature · Retries and delivery · Link to developer documentation
What to do
  1. Confirm with engineering how webhooks are signed, the header used, the verification method and whether developer docs exist to link to.
  2. Add the section with a short summary of signing and verification and a link to the developer documentation.
Done when: /products/data has a section that explains how webhooks are signed and links to instructions for verifying the signature.
/resourcesGuides to get you startedMissing here
Add a developer guide card to /resources

Ticket

Paste this into your ticketing tool.

Add a developer guide card to /resources

Who needs it: Developers and IT or data teams building integrations
Section: /resources › Guides to get you started

What is missing:
- No guide covers the API or webhooks.
- No guide explains verifying webhook signatures.

Where: Update this section: add a fifth card beside "Your first day", "Moving from your current CRM", "How agents work in Hourglass" and "Security and control".

What to do:
1. Confirm with engineering where the webhook and API documentation lives.
2. Add a developer card listing webhooks, signature verification and the API, linking to the new Data Hub section or the docs.

Done when: /resources shows a developer guide card that links to webhook signature verification instructions.
Depends on: Add a webhooks and API section to /products/data

From: conversation 76b6de6459b1, question 1: "How do I verify webhook signatures?"
Who needs it: Developers and IT or data teams building integrations
What is missing
  • No guide covers the API or webhooks.
  • No guide explains verifying webhook signatures.
Where
Update this section: add a fifth card beside "Your first day", "Moving from your current CRM", "How agents work in Hourglass" and "Security and control".
What to do
  1. Confirm with engineering where the webhook and API documentation lives.
  2. Add a developer card listing webhooks, signature verification and the API, linking to the new Data Hub section or the docs.
Done when: /resources shows a developer guide card that links to webhook signature verification instructions.
Depends on: “Add a webhooks and API section to /products/data”
Answer full page
Hourglass signs each webhook so you can check it really came from Hourglass, using the Hourglass-Signature header. The docs article below walks through how to verify it.
Sections in the answer pageStatus
/products/dataData your teams and agents can rely onMissing here
/resourcesGuides to get you startedMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.