20 Oct 2026, 01:15 UTC · 1 question · ID 7d6251eb4176
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Question 1
“How do I set up SAML single sign-on?”
Answer
Partly answered
The site says Hourglass supports single sign-on through your identity provider with enforced two-step login. It never mentions SAML, the supported identity providers or the plans that include it, and it has no setup steps or guide.
Who needs it: IT admins and security teams setting up sign-in
What is missing
SAML is not mentioned as a supported protocol.
The identity providers that can be connected are not named.
The plans that include single sign-on are not stated.
There is no link to setup instructions.
Where
Update this section: Extend the "Single sign-on" card, which sits beside "Field-level permissions", "Audit history" and "Encryption".
Related sections
Security and control (Guides to get you started on /resources)
What to do
Confirm with engineering and the security team which sign-on protocols, identity providers and plans single sign-on supports.
Add the confirmed protocol, providers and plan availability to the card.
Link the card to the single sign-on setup guide on /resources.
Done when: The Single sign-on card on /security states the supported protocol, identity providers and plans, and links to the setup guide. Depends on: “Add a single sign-on setup guide to /resources”
Who needs it: IT admins and security teams setting up sign-in
What is missing
There is no guide to setting up single sign-on.
The steps for connecting an identity provider, including where to upload its metadata, are not described.
How to test sign-on and then enforce it for all users is not explained.
Where
Update this section: Add a single sign-on setup item to the "Security and control" card, after "Encryption for every record".
Related sections
Security and control, built into every hub (/security)
What to do
Confirm the single sign-on setup steps and admin settings with engineering.
Write a short setup guide covering connecting the identity provider, testing sign-in and enforcing it.
Add the guide to the Security and control card on /resources.
Done when: /resources links a single sign-on setup guide from the Security and control card that walks through connecting an identity provider.
Answer full page
Single sign-on is one of the security controls built into Hourglass, and setting up SAML 2.0 means connecting your identity provider to your workspace. The step-by-step guide is linked below, including where to upload your identity provider metadata.