22 Oct 2026, 10:05 UTC · 1 question · ID 8734359f2640
Who asked
Persona
Head of Business Development
Company
Charles Schwab
Industry
Financial services
Pages visited (1)
/pricingQuestion 1 asked here
Question 1
“How are the AI agents billed?”
Answer
Partly answered
The site says agent seats can be added team by team on paid plans and that Professional includes the four agents. It never gives an agent seat price, says whether agents are billed per seat or by usage, or explains how Professional's included agents relate to added seats.
Add agent seat pricing to the plan cards on /pricing
What is missing
No price is given for an agent seat on Starter or any other plan.
The cards don't say whether agents are billed per seat, by usage or both.
The Professional card says the four agents are included but not how many agent seats or how much use that covers.
Where
Update this section: the "Starter" and "Professional" cards, beside "Agent seats you can add team by team" and "The Customer, Prospecting, Data and Campaign Agents, included".
Related sections
What every plan includes
What to do
Confirm with the revenue team how agents are billed, the agent seat price per plan and what Professional includes.
Add the agent seat price and billing basis to the Starter card.
State on the Professional card what its included agents cover and when extra seats are billed.
Done when: The /pricing plan cards show what an agent seat costs and how agents are billed on each paid plan.
Explain agent billing in the agents card on /pricing
What is missing
The card says you see what each agent costs before turning it on but never says how that cost is calculated.
There is no mention of whether usage limits or overages apply to agents.
Where
Update this section: the "Agents when you’re ready" card, after "see what each costs before you turn it on".
Related sections
Pick the plan that fits today
What to do
Confirm with the revenue team whether agent billing includes usage allowances or overage charges.
Add the billing basis and any limits to the card, linking to the plan cards for prices.
Done when: The "Agents when you’re ready" card on /pricing says how agents are billed and whether any usage limits apply. Depends on: “Add agent seat pricing to the plan cards on /pricing”
Answer full page
Agent seats come on paid plans, added as your teams grow, and every plan starts with the free Smart CRM. This page shows what each plan includes and how the four plans compare. Agent usage is measured in agent actions, with a monthly allowance by plan; the docs below explain the details.