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20 Oct 2026, 01:16 UTC · 1 question · ID 8ecbe3efc35a
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Question 1

“What does the Hourglass-Signature header contain, and how do I check it?”

Answer
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The site never mentions webhooks, the API or a signature header. Nothing explains what the header contains or how to verify that a webhook came from Hourglass.

Section on the siteStatusTicket
/products/dataData your teams and agents can rely onMissing here
Add a webhooks and API section to /products/data

Ticket

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Add a webhooks and API section to /products/data

Who needs it: Developers and IT teams building integrations
Section: /products/data › Data your teams and agents can rely on

What is missing:
- Webhooks are not mentioned anywhere on the Data Hub page.
- The contents of the Hourglass-Signature header are not described.
- The steps to verify a webhook signature are not given.

Where: New section on /products/data, placed after "Data your teams and agents can rely on".
  Related sections: The tools in Data Hub · Two-way syncs, without custom code · Data syncs
  Main topics: Available webhook events · Signature header contents · How to verify a signature · Secret rotation · Retries and delivery · Link to developer docs

What to do:
1. Confirm with engineering the signature header format, signing algorithm, secret handling and retry behaviour.
2. Write the section covering webhook events and signature verification, with a link to full developer documentation.

Done when: /products/data has a section that explains what the Hourglass-Signature header contains and how to verify it.

From: conversation 8ecbe3efc35a, question 1: "What does the Hourglass-Signature header contain, and how do I check it?"
Who needs it: Developers and IT teams building integrations
What is missing
  • Webhooks are not mentioned anywhere on the Data Hub page.
  • The contents of the Hourglass-Signature header are not described.
  • The steps to verify a webhook signature are not given.
Where
New section on /products/data, placed after "Data your teams and agents can rely on".
Related sections
The tools in Data Hub · Two-way syncs, without custom code · Data syncs
Main topics
Available webhook events · Signature header contents · How to verify a signature · Secret rotation · Retries and delivery · Link to developer docs
What to do
  1. Confirm with engineering the signature header format, signing algorithm, secret handling and retry behaviour.
  2. Write the section covering webhook events and signature verification, with a link to full developer documentation.
Done when: /products/data has a section that explains what the Hourglass-Signature header contains and how to verify it.
/resourcesGuides to get you startedMissing here
Add a developer guide card to /resources

Ticket

Paste this into your ticketing tool.

Add a developer guide card to /resources

Who needs it: Developers and IT teams building integrations
Section: /resources › Guides to get you started

What is missing:
- No guide covers the API, webhooks or verifying webhook signatures.

Where: Update this section: add a fifth card beside "Your first day", "Moving from your current CRM", "How agents work in Hourglass" and "Security and control".

What to do:
1. Add a developer card listing webhooks, signature verification and the API as its points.
2. Link the card to the new webhooks section on /products/data.

Done when: /resources shows a developer guide card that links to webhook signature verification.
Depends on: Add a webhooks and API section to /products/data

From: conversation 8ecbe3efc35a, question 1: "What does the Hourglass-Signature header contain, and how do I check it?"
Who needs it: Developers and IT teams building integrations
What is missing
  • No guide covers the API, webhooks or verifying webhook signatures.
Where
Update this section: add a fifth card beside "Your first day", "Moving from your current CRM", "How agents work in Hourglass" and "Security and control".
What to do
  1. Add a developer card listing webhooks, signature verification and the API as its points.
  2. Link the card to the new webhooks section on /products/data.
Done when: /resources shows a developer guide card that links to webhook signature verification.
Depends on: “Add a webhooks and API section to /products/data”
/platformBring every source into one record (card)Missing here
Mention webhooks and the API on /platform

Ticket

Paste this into your ticketing tool.

Mention webhooks and the API on /platform

Who needs it: IT and data teams setting up syncs
Section: /platform › Bring every source into one record (card)

What is missing:
- The page for IT and data teams mentions syncs but never webhooks, the API or how webhook calls are signed.

Where: Update this section: add a line on webhooks and signed events to the list under "Bring every source into one record", beside "Two-way syncs with the systems you run".

What to do:
1. Add a line saying events can be sent by signed webhooks, as confirmed by engineering.
2. Link the line to the webhooks section on /products/data.

Done when: /platform mentions webhooks and links to how to verify their signatures.
Depends on: Add a webhooks and API section to /products/data

From: conversation 8ecbe3efc35a, question 1: "What does the Hourglass-Signature header contain, and how do I check it?"
Who needs it: IT and data teams setting up syncs
What is missing
  • The page for IT and data teams mentions syncs but never webhooks, the API or how webhook calls are signed.
Where
Update this section: add a line on webhooks and signed events to the list under "Bring every source into one record", beside "Two-way syncs with the systems you run".
What to do
  1. Add a line saying events can be sent by signed webhooks, as confirmed by engineering.
  2. Link the line to the webhooks section on /products/data.
Done when: /platform mentions webhooks and links to how to verify their signatures.
Depends on: “Add a webhooks and API section to /products/data”
Answer full page
The Hourglass-Signature header lets you confirm a webhook really came from Hourglass, and the docs section below explains what it holds and how to verify it. I don't have the exact header format here, so please follow the steps in the linked guide.
Sections in the answer pageStatus
/products/dataData your teams and agents can rely onMissing here
/resourcesGuides to get you startedMissing here
/platformBring every source into one record (card)Missing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.