Hourglass Content Intelligence
Website ↗
← All conversations

Conversation

21 Oct 2026, 09:29 UTC · 1 question · ID 928ac60f4cd7
Who asked
Persona
CTO (Chief Technology Officer)
Company
Whirlpool Corporation
Industry
Manufacturing
Pages visited (1)
  1. /securityQuestion 1 asked here
Question 1

“Where is data hosted, and is there an EU region?”

Answer
Partly answered

The site says you can choose where customer data is stored and pick a region when creating a workspace. It never names the regions offered, where data is hosted or whether an EU region exists.

Section on the siteStatusTicket
/securityData region choice (card)Partly answers it
List the available data regions on /security

Ticket

Paste this into your ticketing tool.

List the available data regions on /security

Who needs it: CTOs and IT or security reviewers checking a vendor (this visitor: Whirlpool Corporation)
Section: /security › Data region choice (card)

What is missing:
- The data regions available are not named.
- Whether an EU region is offered is not stated.
- Where customer data is physically hosted is not described.

Where: Update this section: expand the "Data region choice" card beside "Encryption" and "Single sign-on".

What to do:
1. Confirm with the security and engineering teams which data regions Hourglass offers, whether one is in the EU and where each is hosted.
2. Add the list of regions and hosting locations to the "Data region choice" card, or link from it to a short regions list on the page.
3. State whether the region can be changed after the workspace is created and which plans include each region.

Done when: /security names every data region offered and says whether customer data can be kept in the EU.

From: conversation 928ac60f4cd7, question 1: "Where is data hosted, and is there an EU region?"
Who needs it: CTOs and IT or security reviewers checking a vendor (this visitor: Whirlpool Corporation)
What is missing
  • The data regions available are not named.
  • Whether an EU region is offered is not stated.
  • Where customer data is physically hosted is not described.
Where
Update this section: expand the "Data region choice" card beside "Encryption" and "Single sign-on".
What to do
  1. Confirm with the security and engineering teams which data regions Hourglass offers, whether one is in the EU and where each is hosted.
  2. Add the list of regions and hosting locations to the "Data region choice" card, or link from it to a short regions list on the page.
  3. State whether the region can be changed after the workspace is created and which plans include each region.
Done when: /security names every data region offered and says whether customer data can be kept in the EU.
/get-startedCreate your workspace (card)Partly answers it
Name the region options in the workspace step on /get-started

Ticket

Paste this into your ticketing tool.

Name the region options in the workspace step on /get-started

Who needs it: IT and data teams setting up a workspace
Section: /get-started › Create your workspace (card)

What is missing:
- The regions you can choose when creating a workspace are not listed.

Where: Update this section: add the region options to the "Create your workspace" card, before "Bring in your contacts".
  Related sections: Data region choice

What to do:
1. Add the confirmed region names to the "Create your workspace" card.
2. Link the card to the regions list on /security.

Done when: /get-started shows which regions can be chosen when a workspace is created and links to /security.
Depends on: List the available data regions on /security

From: conversation 928ac60f4cd7, question 1: "Where is data hosted, and is there an EU region?"
Who needs it: IT and data teams setting up a workspace
What is missing
  • The regions you can choose when creating a workspace are not listed.
Where
Update this section: add the region options to the "Create your workspace" card, before "Bring in your contacts".
Related sections
Data region choice
What to do
  1. Add the confirmed region names to the "Create your workspace" card.
  2. Link the card to the regions list on /security.
Done when: /get-started shows which regions can be chosen when a workspace is created and links to /security.
Depends on: “List the available data regions on /security”
/solutions/manufacturingBuilt for complex products and long relationshipsMissing here
Add a security and data residency section to /solutions/manufacturing

Ticket

Paste this into your ticketing tool.

Add a security and data residency section to /solutions/manufacturing

Who needs it: Manufacturing (this visitor: Whirlpool Corporation)
Section: /solutions/manufacturing › Built for complex products and long relationships

What is missing:
- The manufacturing page says nothing about where data is hosted or which regions are available.
- The manufacturing page does not link to the security controls.

Where: New section on /solutions/manufacturing, placed after "Built for complex products and long relationships".
  Related sections: Security and control, built into every hub · Data region choice · Built for complex products and long relationships
  Main topics: Data region choice and the regions offered · Hosting location · Encryption and field-level permissions · Link to /security

What to do:
1. Reuse the confirmed region and hosting facts from the /security update.
2. Build the section with the data residency points and a link to /security.

Done when: /solutions/manufacturing has a section naming the data regions offered and linking to /security.
Depends on: List the available data regions on /security

From: conversation 928ac60f4cd7, question 1: "Where is data hosted, and is there an EU region?"
Who needs it: Manufacturing (this visitor: Whirlpool Corporation)
What is missing
  • The manufacturing page says nothing about where data is hosted or which regions are available.
  • The manufacturing page does not link to the security controls.
Where
New section on /solutions/manufacturing, placed after "Built for complex products and long relationships".
Related sections
Security and control, built into every hub · Data region choice · Built for complex products and long relationships
Main topics
Data region choice and the regions offered · Hosting location · Encryption and field-level permissions · Link to /security
What to do
  1. Reuse the confirmed region and hosting facts from the /security update.
  2. Build the section with the data residency points and a link to /security.
Done when: /solutions/manufacturing has a section naming the data regions offered and linking to /security.
Depends on: “List the available data regions on /security”
Answer full page
Hourglass lets you choose the data region your workspace lives in, as part of the security controls shown here. The docs list the regions available, including whether you can keep data in the EU.
Open the answer page ↗
Sections in the answer pageStatus
/securityData region choice (card)Partly answers it
/get-startedCreate your workspace (card)Partly answers it
/solutions/manufacturingBuilt for complex products and long relationshipsMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.