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19 Oct 2026, 03:20 UTC · 1 question · ID b70e6381d500
Who asked
Industry
Manufacturing
Question 1

“How about data encryption details”

Answer
Partly answered

The site says data is encrypted in transit and at rest, and the resources guide mentions encryption for every record. It never names the encryption standards, the protocol used in transit or how encryption keys are managed and rotated.

Section on the siteStatusTicket
/securityEncryption (card)Partly answers it
Add an encryption details section to /security

Ticket

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Add an encryption details section to /security

Who needs it: CTOs and IT or security reviewers checking a vendor
Section: /security › Encryption (card)

What is missing:
- The encryption standard used for data at rest is not named.
- The protocol and version used for data in transit are not named.
- How encryption keys are managed, who holds them and how often they rotate is not explained.
- Whether backups and exports are encrypted is not stated.

Where: New section on /security, placed after "Security and control, built into every hub".
  Related sections: Encryption · Data region choice · Audit history
  Main topics: Encryption at rest standard · Encryption in transit protocol · Key management and rotation · Customer-managed keys, if offered · Encryption of backups and exports

What to do:
1. Confirm with the security team the encryption standards, in-transit protocol, key management approach and backup encryption Hourglass uses.
2. Add the new section with one item per topic, and link the Encryption card to it.
3. Point the Security and control guide on /resources to the new section.

Done when: /security names the encryption standards at rest and in transit and explains how keys are managed.

From: conversation b70e6381d500, question 1: "How about data encryption details"
Who needs it: CTOs and IT or security reviewers checking a vendor
What is missing
  • The encryption standard used for data at rest is not named.
  • The protocol and version used for data in transit are not named.
  • How encryption keys are managed, who holds them and how often they rotate is not explained.
  • Whether backups and exports are encrypted is not stated.
Where
New section on /security, placed after "Security and control, built into every hub".
Related sections
Encryption · Data region choice · Audit history
Main topics
Encryption at rest standard · Encryption in transit protocol · Key management and rotation · Customer-managed keys, if offered · Encryption of backups and exports
What to do
  1. Confirm with the security team the encryption standards, in-transit protocol, key management approach and backup encryption Hourglass uses.
  2. Add the new section with one item per topic, and link the Encryption card to it.
  3. Point the Security and control guide on /resources to the new section.
Done when: /security names the encryption standards at rest and in transit and explains how keys are managed.
/solutions/manufacturingBuilt for complex products and long relationshipsMissing here
Add a security and data protection section to /solutions/manufacturing

Ticket

Paste this into your ticketing tool.

Add a security and data protection section to /solutions/manufacturing

Who needs it: Manufacturing
Section: /solutions/manufacturing › Built for complex products and long relationships

What is missing:
- The manufacturing page does not mention encryption or how customer, pricing and distributor data is protected.

Where: New section on /solutions/manufacturing, placed after "Built for complex products and long relationships".
  Related sections: Quotes from your real price lists · Security and control, built into every hub
  Main topics: Encryption of account, pricing and service data · Permissions for distributors and partners · Link to security details

What to do:
1. Confirm with the security team which protections matter most for ERP pricing and distributor data.
2. Add a short section summarising them and linking to the encryption details on /security.

Done when: /solutions/manufacturing has a section on data protection that links to the encryption details on /security.
Depends on: Add an encryption details section to /security

From: conversation b70e6381d500, question 1: "How about data encryption details"
Who needs it: Manufacturing
What is missing
  • The manufacturing page does not mention encryption or how customer, pricing and distributor data is protected.
Where
New section on /solutions/manufacturing, placed after "Built for complex products and long relationships".
Related sections
Quotes from your real price lists · Security and control, built into every hub
Main topics
Encryption of account, pricing and service data · Permissions for distributors and partners · Link to security details
What to do
  1. Confirm with the security team which protections matter most for ERP pricing and distributor data.
  2. Add a short section summarising them and linking to the encryption details on /security.
Done when: /solutions/manufacturing has a section on data protection that links to the encryption details on /security.
Depends on: “Add an encryption details section to /security”
Answer full page
Not recorded: asked before answers were saved.
Sections in the answer pageStatus
/resourcesSecurity and control (card)Answers it
/securityEncryption (card)Partly answers it
/solutions/manufacturingBuilt for complex products and long relationshipsMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.