Hourglass Content Intelligence
Website ↗
← All conversations

Conversation

20 Oct 2026, 01:16 UTC · 1 question · ID d5240dc39928
Who asked
Profile
We don’t have a profile for this visitor.
Question 1

“What's the biggest CSV file I can import?”

Answer
Partly answered

The site says you can import spreadsheets with columns mapped to fields and run a test import. It never states the largest CSV file, or the most rows, an import accepts.

Section on the siteStatusTicket
/get-startedBring in your contacts (card)Partly answers it
Add CSV import limits to the import step on /get-started

Ticket

Paste this into your ticketing tool.

Add CSV import limits to the import step on /get-started

Who needs it: Admins setting up a workspace and importing contacts
Section: /get-started › Bring in your contacts (card)

What is missing:
- The maximum CSV file size for one import is not stated.
- The maximum number of rows or records per import is not stated.
- Nothing says what to do with a file larger than the limit.

Where: Update this section: add the limits to the "Bring in your contacts" card, after "Columns map to fields as you go."

What to do:
1. Confirm with engineering the maximum file size and row count per CSV import, and whether limits differ by plan.
2. Add the file size and row limits to the card, with a short pointer for files over the limit, such as splitting the file or asking onboarding for help.

Done when: The "Bring in your contacts" card on /get-started states the maximum CSV file size and row count per import.

From: conversation d5240dc39928, question 1: "What's the biggest CSV file I can import?"
Who needs it: Admins setting up a workspace and importing contacts
What is missing
  • The maximum CSV file size for one import is not stated.
  • The maximum number of rows or records per import is not stated.
  • Nothing says what to do with a file larger than the limit.
Where
Update this section: add the limits to the "Bring in your contacts" card, after "Columns map to fields as you go."
What to do
  1. Confirm with engineering the maximum file size and row count per CSV import, and whether limits differ by plan.
  2. Add the file size and row limits to the card, with a short pointer for files over the limit, such as splitting the file or asking onboarding for help.
Done when: The "Bring in your contacts" card on /get-started states the maximum CSV file size and row count per import.
/pricingBring your history with you (card)Partly answers it
Add import size limits to the migration section on /pricing

Ticket

Paste this into your ticketing tool.

Add import size limits to the migration section on /pricing

Who needs it: Admins and buyers planning a move from another CRM
Section: /pricing › Bring your history with you (card)

What is missing:
- The maximum CSV file size or record count per import is not stated.
- Whether import limits differ by plan is not stated.

Where: Update this section: add a line to the "Bring your history with you" card, after "A test import before anything goes live".
  Related sections: Four steps to your first win

What to do:
1. Use the limits confirmed by engineering, including any differences by plan.
2. Add a line naming the import size limit and how larger imports are handled with the onboarding team.

Done when: The "Bring your history with you" card on /pricing names the import size limit and how larger files are handled.
Depends on: Add CSV import limits to the import step on /get-started

From: conversation d5240dc39928, question 1: "What's the biggest CSV file I can import?"
Who needs it: Admins and buyers planning a move from another CRM
What is missing
  • The maximum CSV file size or record count per import is not stated.
  • Whether import limits differ by plan is not stated.
Where
Update this section: add a line to the "Bring your history with you" card, after "A test import before anything goes live".
Related sections
Four steps to your first win
What to do
  1. Use the limits confirmed by engineering, including any differences by plan.
  2. Add a line naming the import size limit and how larger imports are handled with the onboarding team.
Done when: The "Bring your history with you" card on /pricing names the import size limit and how larger files are handled.
Depends on: “Add CSV import limits to the import step on /get-started”
/resourcesMoving from your current CRM (card)Missing here
Add import file limits to the migration guide card on /resources

Ticket

Paste this into your ticketing tool.

Add import file limits to the migration guide card on /resources

Who needs it: Admins preparing import files
Section: /resources › Moving from your current CRM (card)

What is missing:
- The guide card lists imports and field mapping, but no file size or row limits.
- File format requirements for a CSV import are not given.

Where: Update this section: add a point to the "Moving from your current CRM" card, after "Custom fields mapped by you".
  Related sections: Your first day

What to do:
1. Confirm with product the file size, row and format requirements for CSV imports.
2. Add a point on file limits and format to the card.

Done when: The "Moving from your current CRM" card on /resources includes the CSV file size, row and format limits.
Depends on: Add CSV import limits to the import step on /get-started

From: conversation d5240dc39928, question 1: "What's the biggest CSV file I can import?"
Who needs it: Admins preparing import files
What is missing
  • The guide card lists imports and field mapping, but no file size or row limits.
  • File format requirements for a CSV import are not given.
Where
Update this section: add a point to the "Moving from your current CRM" card, after "Custom fields mapped by you".
Related sections
Your first day
What to do
  1. Confirm with product the file size, row and format requirements for CSV imports.
  2. Add a point on file limits and format to the card.
Done when: The "Moving from your current CRM" card on /resources includes the CSV file size, row and format limits.
Depends on: “Add CSV import limits to the import step on /get-started”
Answer full page
The import size limits are covered in our docs article on preparing a CSV file, linked below with the file format details. If you need help with a larger import, our onboarding team can help plan it.
Sections in the answer pageStatus
/get-startedBring in your contacts (card)Partly answers it
/pricingBring your history with you (card)Partly answers it
/resourcesMoving from your current CRM (card)Missing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.