22 Oct 2026, 09:57 UTC · 3 questions · ID 0084c7cebb0d
Who asked
Persona
Sales Manager
Company
Software company
Industry
Technology
Pages visited (2)
/solutions/technologyQuestions 1 and 2 asked here
/customersQuestion 3 asked here
Question 1
“Can we see product usage on every account record?”
Answer
✓Answered well
The software page says sign-ups, activity and plan sync hourly from your product or warehouse onto records and can be used in campaigns, deals and tickets. A software customer story shows product usage next to every trial in the CRM.
Answer full page
Yes. Hourglass puts product usage beside every deal and ticket, so sales and success teams act on the same signals, like spotting growth and risk early. This page shows how it works for software companies.
“Can Hourglass flag accounts that are growing or at risk from their usage?”
Answer
✓Answered well
The software page says product usage syncs onto every record and the Data Agent flags accounts ready to grow or at risk, with the reason. The Data Agent page adds that at-risk flags come from usage, orders or tickets, with the data behind each one.
Answer full page
Yes. Hourglass puts product usage on every account record so your team can spot growth and risk early, and the Data Agent flags accounts that are at risk or ready to grow, with the data behind each answer. Your reps decide what to do next.
“Do you have customer stories from software companies like ours?”
Answer
Partly answered
Software stories from Arduino, Threekit and Eventus, with results, are on /solutions/technology. The /customers page, where the visitor asked, shows only a bank, a retailer and a manufacturer and has no software company stories.
Who needs it: Software companies (this visitor: Sales Manager)
What is missing
/customers shows no software company stories; its only stories are Allica Bank, KeepCup and Suzuki.
The Arduino, Threekit and Eventus stories exist only on /solutions/technology, with no route to them from /customers.
/customers offers no way to browse stories by industry.
Where
New section on /customers, placed after "Remarkable results, in every industry".
Related sections
How software companies grow from trial to renewal · Remarkable results, in every industry · Teams like yours, growing on Hourglass
Main topics
Stories grouped by industry · Software stories: Arduino, Threekit, Eventus and their results · Links to each industry page's stories
What to do
Build an industry-grouped story section on /customers that reuses the existing software, financial services, retail and manufacturing stories.
Link the software group to /solutions/technology for the full set.
Done when: /customers shows the Arduino, Threekit and Eventus stories, grouped under software, with a link to /solutions/technology.
Answer full page
Yes. These stories show how Arduino, Threekit and Eventus put product usage beside every deal and support ticket to grow from trial to renewal, with their results.