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Data Agent

Ask which accounts need attention, and get the reason why

The Data Agent explains which accounts are ready to buy, at risk or ready to grow, using the records your teams already keep. Every answer shows the data behind it.

The Data Agent's weekly list: 18 accounts ready to buy and seven at risk, beside the reasons Steadwell Pumps is at risk.

What’s included

What the Data Agent can do

It reads only the data your permissions allow.

  • Ready to buy

    Lists the accounts whose activity says they’re close to a decision.

  • At risk

    Flags customers whose usage, orders or tickets point to trouble.

  • Ready to grow

    Finds healthy customers with room for more.

  • Suggested fixes

    Suggests merges and missing values for a person to approve.

  • Weekly lists

    Sends each team a short list of accounts to look at this week.

  • Explanations

    Shows the data behind each suggestion, field by field.

How it works

Answers you can check

Ask in plain words, and see the records behind every answer.

An answer to which deals are stalling: three deals, each with its reason.

Ask in plain words

Ask which deals are stalling or which customers buy less often, and get a list with the reasons.

  • Questions in your own words
  • A reason for every account
  • Follow-up questions in the same thread
Learn more about Data Hub
A card showing why Lumenrift Software is ready to buy: six months of active users and seats used.

See the evidence behind each answer

Every answer links to the records and fields it used, so your team can trust it or correct it.

  • The records behind every answer
  • Fields shown, not hidden
  • Your team can correct it

Data Agent

Answers with reasons. Lists your team can act on.

The Data Agent reads the records your teams keep and explains which accounts need attention. Every answer shows the fields behind it.

  1. Reads your records

    Looks at orders, usage, tickets and deals across the Smart CRM.

  2. Explains every answer

    Shows the records and fields behind each account it suggests.

  3. Sends a weekly list

    Each team gets a short list every Monday, and people decide what to do.

A weekly list from the Data Agent: one account to grow, one at risk and one ready to buy, each with its reason.

Customer stories

Reach accounts while they’re still in the product

How a hardware and software platform lets the Data Agent flag the trials that are ready to talk.

Illustrative story for this demo.

See customer stories

“Product usage sits right next to every trial in the CRM. The Data Agent flags the accounts that are ready to talk, and our reps reach them while they are still in the product.”

Noor Siddiqui

VP of Growth, Arduino

  • 29%

    more trials converted to paid

  • 2x

    faster lead routing

Learn more about customer stories

Tell us what you’re working on, and we’ll show you how Hourglass fits

Data Agent | Hourglass