About Hourglass
We build the CRM we always wanted to use
Our story
Why we built Hourglass
Today, banks, retailers, manufacturers and software companies run their marketing, sales and service on Hourglass.
One record instead of a patchwork
Most growing companies run on a patchwork: a CRM for sales, an email tool for marketing, a help desk for service and spreadsheets in between. Every handoff loses something, and customers notice.
We built Hourglass so every team works from the same customer record.
Agents for the busywork, people for the calls
Agents take on the research, drafting and record keeping that fill people’s days. They work inside the permissions a person sets, and every action can be reviewed.
Our values
How we work
Customers first
We measure our work by what changes for the people who use it.
People make the calls
We build agents to help people, never to replace their judgment.
Plain and honest
We say what the product does, and what it doesn’t, in words anyone can follow.
Small teams, real ownership
Each team owns a problem from start to finish.
Learn in the open
We share what we learn, including what didn’t work.
Built for the long run
We’d rather keep a customer for years than win a single quarter.
