Responsible AI
Use AI agents with the controls your company expects
The governance playbookSet permissions
Choose the data each agent can read. Limit actions by team and role.
Require approval
Approval steps for messages and record changes. Different rules for different risks.
Review every action
An activity log with the data each action used. Exports for your audit team.
Pause any agent
Switch an agent off in one click. Change its scope without starting over.
What changes
Agents that earn trust over time
What your data team notices
Start with narrow permissions and approval on every action. As the record shows the agents getting it right, widen what they can do, one step at a time.
Security and compliance teams see the same log as the people using the agents, so trust rests on evidence.
TRUSTED BY TEAMS IN BANKING, RETAIL, MANUFACTURING AND SOFTWARE
Illustrative customers for this demo.
Customer stories
AI on customer data, with people approving
Each team started narrow: agents draft from the customer record, and a person approves what goes out.
Illustrative stories for this demo.
“When a storm hits, thousands of policyholders need to hear from us at once. The agents draft every update from the claim record, and our compliance team signs off on each one before it is sent.”
Maria Lindqvist
Director of Client Communications, Alacrity Solutions
19%
faster first contact after a claim is filed
100%
of agent-drafted outreach approved before sending
“Our branch and contact center teams used to switch between four systems to answer one question. Now the Customer Agent drafts the reply from the customer’s record, and our staff approve it before it goes out.”
Priya Raman
VP of Customer Experience, Mercantile Bank
38%
faster replies to customer questions
2x
more customers enrolled in online banking
“Where is my order, when does my installer arrive, how do I care for the tracks: the Customer Agent answers those in seconds from our order data, so my team handles the conversations that need a person.”
Alicia Moreno
Director of Customer Care, Panoramic Doors
52%
of order questions resolved without a wait
11 points
higher customer satisfaction
