Compare

Hourglass vs. spreadsheets and inboxes

Spreadsheets are free and familiar, until two people edit the same list or a lead sits unanswered in someone’s inbox. Hourglass starts free and keeps everyone on the same page.

Get a demo Get started free

A small coffee roaster's free Smart CRM: 640 contacts, 12 open deals and a getting-started checklist, beside a Customer Agent answer about wholesale orders.

Why teams outgrow the spreadsheet

The free Smart CRM does what the spreadsheet did, and the work around it.

Feature	Hourglass	Spreadsheets and inboxes
Contacts and deals	Shared, searchable and always current	Copies on laptops that drift apart
Follow-ups	Reminders and tasks in the right person’s queue	Remembered, or not
Customer emails	Logged on the contact for the whole team	Hidden in personal inboxes
Reporting	Live dashboards anyone can open	Redone by hand every month
Security	Permissions and a history of every change	Files shared by link
Cost	Free for your whole team to start	Free, plus the hours spent keeping it current

Leaving the spreadsheet behind

Import your lists in minutes, with columns mapped to fields. Connect your inbox, and emails log themselves.

Start on the free Smart CRM, and add hubs only when your team needs them.

Customer stories

Teams that made the switch

They moved off separate tools and legacy systems one team at a time, and kept their history.

Illustrative stories for this demo.

See customer stories

“We were paying for seven tools that didn’t talk to each other. Moving marketing, sales and support onto Hourglass gave every team the same numbers.”

Hannah Cho

Chief Revenue Officer, Eventus

7
tools replaced by Hourglass
5 weeks
to move every team over

“Quotes, orders and dealer conversations used to live in three systems and a lot of inboxes. Now our sales team and our dealers work from the same account record, and quotes go out the same day.”

Grace Haddad

VP of Dealer Sales, Suzuki

34%
faster quote turnaround
3
legacy systems retired

“Our branch and contact center teams used to switch between four systems to answer one question. Now the Customer Agent drafts the reply from the customer’s record, and our staff approve it before it goes out.”

Priya Raman

VP of Customer Experience, Mercantile Bank