Hourglass for retail
Win the second order, and the tenth
Retail
Built for stores, sites and everything between
Hourglass joins the channels your shoppers already move between.
Offers based on what people buy
Segment by order history, favorite categories and home store, and send offers that match.
- Segments from orders, categories and home store
- Offers that match the last purchase
- Approved before anything sends
Care that knows the order
Agents and people see orders, deliveries and returns on every conversation, so answers come quickly.
- Orders, deliveries and returns on every chat
- Routine returns booked by the Customer Agent
- Exceptions passed to your care team
Customer stories
How retailers turn shoppers into regulars
Retailers and consumer brands use Hourglass to bring orders, stores and service onto one customer profile.
Illustrative stories for this demo.
“We build segments from what people actually bought, online or from a café that stocks our cups, not from who opened an email. The Campaign Agent drafts the whole plan, and we spend our time on the offer instead of the setup.”
Sam Whitaker
Head of Ecommerce, KeepCup
31%
more repeat orders
4x
faster campaign builds
“Where is my order, when does my installer arrive, how do I care for the tracks: the Customer Agent answers those in seconds from our order data, so my team handles the conversations that need a person.”
Alicia Moreno
Director of Customer Care, Panoramic Doors
52%
of order questions resolved without a wait
11 points
higher customer satisfaction
“Each of our brands used to plan on its own. Now store visits, online orders and loyalty sit on one profile, the brand teams plan from the same calendar, and every email knows what the customer did last week.”
Jordan Ellis
VP of Brand Marketing, MVC Group
23%
more return visits from email
3
brands planned from one calendar
Agents that work alongside every team
Learn more
Customer Agent
Answers routine questions and hands off with the whole conversation.
TRUSTED BY RETAILERS ONLINE AND IN STORE
Illustrative customers for this demo.
