Hourglass for small businesses
Everything you need to find and keep customers, from day one
Starter bundle
Grow into Hourglass, not out of it
The tools that help a small team serve customers like a big one, at a price that fits.
One place for every customer
Contacts, emails, deals and support requests live on one record, so nothing slips through the cracks when you get busy.
- Contacts, emails and deals together
- Support requests on the same record
- Nothing slips when you’re busy
Agents that act like extra hands
Add a Customer Agent seat to answer common questions while you’re busy, within the topics you choose, and hand the rest to you.
- Answers within the topics you choose
- Hands the rest to you
- One agent seat to start
What every plan includes
Smart CRM
Contacts, companies, deals and tickets, free for your whole team.
Hubs as you need them
Add Marketing, Sales, Service, Content, Data or Revenue Hub one at a time.
Agents when you’re ready
Add agent seats on any paid plan, team by team, and see what each costs before you turn it on.
Onboarding
Guided setup on paid plans, with a specialist for larger teams.
Support
Help by chat and email on every plan, and by phone on paid plans.
Integrations
Connect the tools you already use from the app marketplace.
TRUSTED BY TEAMS IN BANKING, RETAIL, MANUFACTURING AND SOFTWARE
Illustrative customers for this demo.
Customer stories
Remarkable results, in every industry
Banks, retailers, manufacturers and software companies grow with Hourglass.
Illustrative stories for this demo.
“Our relationship managers see every product, conversation and service request for a business on one record. The Data Agent tells them which owners to call this week, and why.”
Daniel Okafor
Head of Relationship Banking, Allica Bank
27%
more cross-sell conversations per relationship manager
6 weeks
from kickoff to the first team live
“We build segments from what people actually bought, online or from a café that stocks our cups, not from who opened an email. The Campaign Agent drafts the whole plan, and we spend our time on the offer instead of the setup.”
Sam Whitaker
Head of Ecommerce, KeepCup
31%
more repeat orders
4x
faster campaign builds
“Quotes, orders and dealer conversations used to live in three systems and a lot of inboxes. Now our sales team and our dealers work from the same account record, and quotes go out the same day.”
Grace Haddad
VP of Dealer Sales, Suzuki
34%
faster quote turnaround
3
legacy systems retired
