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23 Oct 2026, 16:38 UTC · 1 question · ID 128cbe5820b9
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Question 1

“I'm the CTO at a manufacturer. How does Hourglass handle our data?”

Answer
Partly answered

The site covers two-way syncs with ERP, warehouse and billing tools, field-level permissions, change history and encryption in transit and at rest. It never names which ERP systems have ready-made syncs or which data storage regions are offered, and the manufacturing page says nothing about how a manufacturer's data is handled.

Section on the siteStatusTicket
/products/dataTwo-way syncs, without custom code (card)Partly answers it
Name the supported ERP systems on /products/data

Ticket

Paste this into your ticketing tool.

Name the supported ERP systems on /products/data

Who needs it: CTOs and IT or data teams setting up syncs
Section: /products/data › Two-way syncs, without custom code (card)

What is missing:
- The ERP systems that have ready-made syncs are not named.
- How often ERP data syncs is not stated.

Where: Update this section: add the list beside the line "Ready-made syncs for warehouses, ERPs and billing" in the card "Two-way syncs, without custom code".
  Related sections: Data syncs

What to do:
1. Confirm with engineering which ERP systems have ready-made syncs and their sync frequency.
2. Add the named ERP systems and sync frequency to the card.

Done when: /products/data names each ERP system with a ready-made sync and how often it syncs.

From: conversation 128cbe5820b9, question 1: "I'm the CTO at a manufacturer. How does Hourglass handle our data?"
Who needs it: CTOs and IT or data teams setting up syncs
What is missing
  • The ERP systems that have ready-made syncs are not named.
  • How often ERP data syncs is not stated.
Where
Update this section: add the list beside the line "Ready-made syncs for warehouses, ERPs and billing" in the card "Two-way syncs, without custom code".
Related sections
Data syncs
What to do
  1. Confirm with engineering which ERP systems have ready-made syncs and their sync frequency.
  2. Add the named ERP systems and sync frequency to the card.
Done when: /products/data names each ERP system with a ready-made sync and how often it syncs.
/securityData region choice (card)Partly answers it
List the data storage regions on /security

Ticket

Paste this into your ticketing tool.

List the data storage regions on /security

Who needs it: CTOs and IT or security reviewers checking a vendor
Section: /security › Data region choice (card)

What is missing:
- The data storage regions customers can choose are not listed.

Where: Update this section: extend the card "Data region choice" beside "Encryption" and "Single sign-on".

What to do:
1. Confirm with engineering and compliance which storage regions are offered and on which plans.
2. Add the regions and plan availability to the card.

Done when: /security lists every data storage region a customer can choose.

From: conversation 128cbe5820b9, question 1: "I'm the CTO at a manufacturer. How does Hourglass handle our data?"
Who needs it: CTOs and IT or security reviewers checking a vendor
What is missing
  • The data storage regions customers can choose are not listed.
Where
Update this section: extend the card "Data region choice" beside "Encryption" and "Single sign-on".
What to do
  1. Confirm with engineering and compliance which storage regions are offered and on which plans.
  2. Add the regions and plan availability to the card.
Done when: /security lists every data storage region a customer can choose.
/solutions/manufacturingBuilt for complex products and long relationshipsMissing here
Add how manufacturer data is synced and protected to /solutions/manufacturing

Ticket

Paste this into your ticketing tool.

Add how manufacturer data is synced and protected to /solutions/manufacturing

Who needs it: Manufacturing CTOs and IT leaders
Section: /solutions/manufacturing › Built for complex products and long relationships

What is missing:
- The manufacturing page does not explain how ERP, installed-equipment and dealer data sync into Hourglass.
- The manufacturing page does not mention permissions, change history or encryption for dealer and distributor data.

Where: Update this section: add a third card beside "Quotes from your real price lists" and "Service history on every ticket".
  Related sections: Your data, connected and under control · Security and control, built into every hub

What to do:
1. Confirm with product how ERP and equipment data syncs and how dealer access is permissioned.
2. Add the card with links to /platform and /security.

Done when: /solutions/manufacturing has a card on how manufacturer data is synced and protected, linking to /platform and /security.

From: conversation 128cbe5820b9, question 1: "I'm the CTO at a manufacturer. How does Hourglass handle our data?"
Who needs it: Manufacturing CTOs and IT leaders
What is missing
  • The manufacturing page does not explain how ERP, installed-equipment and dealer data sync into Hourglass.
  • The manufacturing page does not mention permissions, change history or encryption for dealer and distributor data.
Where
Update this section: add a third card beside "Quotes from your real price lists" and "Service history on every ticket".
Related sections
Your data, connected and under control · Security and control, built into every hub
What to do
  1. Confirm with product how ERP and equipment data syncs and how dealer access is permissioned.
  2. Add the card with links to /platform and /security.
Done when: /solutions/manufacturing has a card on how manufacturer data is synced and protected, linking to /platform and /security.
Answer full page
This page shows how Hourglass treats your data: Data Hub syncs your ERP, warehouse and billing tools into one customer record, with field-level permissions and a history of every change. It also covers the security controls your IT team will ask about, and offers a session to map your data model to Hourglass.
Open the answer page ↗
Sections in the answer pageStatus
/platformOne customer record your systems can trustAnswers it
/platformYour data, connected and under controlAnswers it
/platformThe tools in Data HubAnswers it
/products/dataTwo-way syncs, without custom code (card)Partly answers it
/securityData region choice (card)Partly answers it
/solutions/manufacturingBuilt for complex products and long relationshipsMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 23 Oct 2026.