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20 Oct 2026, 01:16 UTC · 1 question · ID 51dcee14bb64
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Question 1

“What are the API rate limits on Professional?”

Answer
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The site never mentions an API, request limits for any plan or what happens when a limit is exceeded. The Professional plan card lists agents, custom objects and field-level permissions but nothing about API access.

Section on the siteStatusTicket
/products/dataData your teams and agents can rely onMissing here
Add an API access and rate limits section to /products/data

Ticket

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Add an API access and rate limits section to /products/data

Who needs it: Developers and IT teams building integrations
Section: /products/data › Data your teams and agents can rely on

What is missing:
- No mention that Hourglass offers an API at all.
- API request limits per plan, including Professional, are not stated.
- What happens when a request limit is exceeded is not explained.

Where: New section on /products/data, placed after "Data your teams and agents can rely on".
  Related sections: The tools in Data Hub · Two-way syncs, without custom code · Data syncs
  Main topics: API availability by plan · request limits per time window for each plan · behaviour when limits are exceeded · link to developer documentation

What to do:
1. Confirm with engineering the API request limits for each plan and the behaviour when limits are hit.
2. Add the section with a per-plan limits overview and a link to the developer documentation.

Done when: /products/data shows the API request limits for each plan, including Professional, and what happens when a limit is exceeded.

From: conversation 51dcee14bb64, question 1: "What are the API rate limits on Professional?"
Who needs it: Developers and IT teams building integrations
What is missing
  • No mention that Hourglass offers an API at all.
  • API request limits per plan, including Professional, are not stated.
  • What happens when a request limit is exceeded is not explained.
Where
New section on /products/data, placed after "Data your teams and agents can rely on".
Related sections
The tools in Data Hub · Two-way syncs, without custom code · Data syncs
Main topics
API availability by plan · request limits per time window for each plan · behaviour when limits are exceeded · link to developer documentation
What to do
  1. Confirm with engineering the API request limits for each plan and the behaviour when limits are hit.
  2. Add the section with a per-plan limits overview and a link to the developer documentation.
Done when: /products/data shows the API request limits for each plan, including Professional, and what happens when a limit is exceeded.
/pricingPick the plan that fits todayMissing here
Add API limits to the plan cards on /pricing

Ticket

Paste this into your ticketing tool.

Add API limits to the plan cards on /pricing

Who needs it: Developers and IT teams building integrations
Section: /pricing › Pick the plan that fits today

What is missing:
- The Professional card does not say whether the API is included or what its request limit is.
- No plan card states API access or request limits.

Where: Update this section: add an API limit line to each of the "Free", "Starter", "Professional" and "Enterprise" cards.

What to do:
1. Confirm with the revenue team and engineering which plans include API access and each plan's limit.
2. Add one API line to each plan card, linking to the API section on /products/data.

Done when: Each plan card on /pricing, including Professional, states its API access and request limit.
Depends on: Add an API access and rate limits section to /products/data

From: conversation 51dcee14bb64, question 1: "What are the API rate limits on Professional?"
Who needs it: Developers and IT teams building integrations
What is missing
  • The Professional card does not say whether the API is included or what its request limit is.
  • No plan card states API access or request limits.
Where
Update this section: add an API limit line to each of the "Free", "Starter", "Professional" and "Enterprise" cards.
What to do
  1. Confirm with the revenue team and engineering which plans include API access and each plan's limit.
  2. Add one API line to each plan card, linking to the API section on /products/data.
Done when: Each plan card on /pricing, including Professional, states its API access and request limit.
Depends on: “Add an API access and rate limits section to /products/data”
Answer full page
The API request limits for each plan, including Professional, are set out per 10 seconds and per day in the rate limits docs article linked below. It also covers what happens if you go over.
Sections in the answer pageStatus
/products/dataData your teams and agents can rely onMissing here
/pricingPick the plan that fits todayMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.