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20 Oct 2026, 01:40 UTC · 1 question · ID 560156a96c0f
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  1. /products/dataQuestion 1 asked here
Question 1

“Can Hourglass sync with our data warehouse, and what are the API rate limits?”

Answer
Partly answered

The Data Hub page says ready-made two-way syncs connect data warehouses without custom code, but it never names which warehouses are supported. API rate limits are not mentioned anywhere on the site.

Section on the siteStatusTicket
/products/dataData your teams and agents can rely onPartly answers it
Add an API and limits section to /products/data

Ticket

Paste this into your ticketing tool.

Add an API and limits section to /products/data

Who needs it: IT and data teams setting up syncs
Section: /products/data › Data your teams and agents can rely on

What is missing:
- API rate limits are not stated, neither per 10 seconds nor per day.
- The page does not say what happens when a limit is reached.
- The data warehouses with ready-made syncs are not named.

Where: New section on /products/data, placed after "Data your teams and agents can rely on".
  Related sections: Two-way syncs, without custom code · The tools in Data Hub · Data syncs
  Main topics: Supported data warehouses · API rate limits by plan · Behaviour when limits are reached · Where to find the full API documentation

What to do:
1. Confirm with engineering the API rate limits for each plan, what happens when they are exceeded and which warehouses have ready-made syncs.
2. Add the new section with the confirmed warehouses, limits and over-limit behaviour, and link to the developer documentation.

Done when: /products/data names the supported warehouses and states the API rate limits for each plan and what happens when they are hit.

From: conversation 560156a96c0f, question 1: "Can Hourglass sync with our data warehouse, and what are the API rate limits?"
Who needs it: IT and data teams setting up syncs
What is missing
  • API rate limits are not stated, neither per 10 seconds nor per day.
  • The page does not say what happens when a limit is reached.
  • The data warehouses with ready-made syncs are not named.
Where
New section on /products/data, placed after "Data your teams and agents can rely on".
Related sections
Two-way syncs, without custom code · The tools in Data Hub · Data syncs
Main topics
Supported data warehouses · API rate limits by plan · Behaviour when limits are reached · Where to find the full API documentation
What to do
  1. Confirm with engineering the API rate limits for each plan, what happens when they are exceeded and which warehouses have ready-made syncs.
  2. Add the new section with the confirmed warehouses, limits and over-limit behaviour, and link to the developer documentation.
Done when: /products/data names the supported warehouses and states the API rate limits for each plan and what happens when they are hit.
/pricingPick the plan that fits todayMissing here
Add API rate limits to the plan cards on /pricing

Ticket

Paste this into your ticketing tool.

Add API rate limits to the plan cards on /pricing

Section: /pricing › Pick the plan that fits today

What is missing:
- No plan card states its API request limits.

Where: Update this section: add an API limits line to each of the "Free", "Starter", "Professional" and "Enterprise" cards.

What to do:
1. Confirm with engineering and the revenue team the API limits for each plan.
2. Add one line per plan card with its limits and link it to the API section on /products/data.

Done when: Each plan card on /pricing states its API rate limits.
Depends on: Add an API and limits section to /products/data

From: conversation 560156a96c0f, question 1: "Can Hourglass sync with our data warehouse, and what are the API rate limits?"
What is missing
  • No plan card states its API request limits.
Where
Update this section: add an API limits line to each of the "Free", "Starter", "Professional" and "Enterprise" cards.
What to do
  1. Confirm with engineering and the revenue team the API limits for each plan.
  2. Add one line per plan card with its limits and link it to the API section on /products/data.
Done when: Each plan card on /pricing states its API rate limits.
Depends on: “Add an API and limits section to /products/data”
Answer full page
Yes. Data Hub syncs your warehouse, ERP and billing tools into the Smart CRM with two-way syncs and no custom code, as shown here. API rate limits depend on your plan and are set per 10 seconds and per day; the docs linked below give the figures, and also list which warehouses are supported.
Open the answer page ↗
Sections in the answer pageStatus
/products/dataData syncs (card)Answers it
/products/dataData your teams and agents can rely onPartly answers it
/pricingPick the plan that fits todayMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.