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20 Oct 2026, 01:16 UTC · 1 question · ID 70ea4d9e24be
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Question 1

“Can I undo an import that went wrong?”

Answer
Partly answered

The site says you can run a test import and check the results before anything goes live. It never says whether a live import can be undone, how, or within what time limit.

Section on the siteStatusTicket
/pricingBring your history with you (card)Partly answers it
Add import undo details to the migration section on /pricing

Ticket

Paste this into your ticketing tool.

Add import undo details to the migration section on /pricing

Who needs it: Admins importing data
Section: /pricing › Bring your history with you (card)

What is missing:
- Whether a completed import can be undone is not stated.
- Any time limit for undoing an import is not given.

Where: Update this section: add a line to the "Bring your history with you" card, after the point on running a test import.
  Related sections: Run a test import

What to do:
1. Confirm with product whether imports can be reverted, how, and within what time limit.
2. Add the confirmed undo option and its time limit to the card's list.

Done when: /pricing states whether an import can be undone and within what time.

From: conversation 70ea4d9e24be, question 1: "Can I undo an import that went wrong?"
Who needs it: Admins importing data
What is missing
  • Whether a completed import can be undone is not stated.
  • Any time limit for undoing an import is not given.
Where
Update this section: add a line to the "Bring your history with you" card, after the point on running a test import.
Related sections
Run a test import
What to do
  1. Confirm with product whether imports can be reverted, how, and within what time limit.
  2. Add the confirmed undo option and its time limit to the card's list.
Done when: /pricing states whether an import can be undone and within what time.
/solutions/switch-crmRun a test import (card)Partly answers it
Add how to undo an import to /solutions/switch-crm

Ticket

Paste this into your ticketing tool.

Add how to undo an import to /solutions/switch-crm

Who needs it: Admins and data teams moving from another CRM
Section: /solutions/switch-crm › Run a test import (card)

What is missing:
- The test-import step does not say what happens if a live import goes wrong or whether it can be reverted.
- No time limit for reverting an import is given.

Where: Update this section: extend the "Run a test import" card, after "Fix mappings before anything goes live."

What to do:
1. Confirm with product the undo option for imports and its time limit.
2. Add the undo option and time limit to the card, linking to the import guide.

Done when: /solutions/switch-crm explains whether and for how long a live import can be undone.
Depends on: Add import undo details to the migration section on /pricing

From: conversation 70ea4d9e24be, question 1: "Can I undo an import that went wrong?"
Who needs it: Admins and data teams moving from another CRM
What is missing
  • The test-import step does not say what happens if a live import goes wrong or whether it can be reverted.
  • No time limit for reverting an import is given.
Where
Update this section: extend the "Run a test import" card, after "Fix mappings before anything goes live."
What to do
  1. Confirm with product the undo option for imports and its time limit.
  2. Add the undo option and time limit to the card, linking to the import guide.
Done when: /solutions/switch-crm explains whether and for how long a live import can be undone.
Depends on: “Add import undo details to the migration section on /pricing”
/resourcesMoving from your current CRM (card)Missing here
Add undoing an import to the migration guide card on /resources

Ticket

Paste this into your ticketing tool.

Add undoing an import to the migration guide card on /resources

Who needs it: Admins importing data
Section: /resources › Moving from your current CRM (card)

What is missing:
- The migration guide card lists imports, field mapping and team-by-team moves, but not how to undo an import.
- No guide explains the time limit for reverting an import.

Where: Update this section: add a fourth line to the "Moving from your current CRM" card, after "One team at a time".
  Related sections: Your first day

What to do:
1. Confirm with product the steps and time limit for reverting an import.
2. Add an undo-an-import entry to the card that links to a guide covering the steps and time limit.

Done when: /resources lists a guide on undoing an import, with its time limit.
Depends on: Add import undo details to the migration section on /pricing

From: conversation 70ea4d9e24be, question 1: "Can I undo an import that went wrong?"
Who needs it: Admins importing data
What is missing
  • The migration guide card lists imports, field mapping and team-by-team moves, but not how to undo an import.
  • No guide explains the time limit for reverting an import.
Where
Update this section: add a fourth line to the "Moving from your current CRM" card, after "One team at a time".
Related sections
Your first day
What to do
  1. Confirm with product the steps and time limit for reverting an import.
  2. Add an undo-an-import entry to the card that links to a guide covering the steps and time limit.
Done when: /resources lists a guide on undoing an import, with its time limit.
Depends on: “Add import undo details to the migration section on /pricing”
Answer full page
Yes, you can revert an import that went wrong, within a time limit. The docs article below explains how to undo it and how long you have.
Sections in the answer pageStatus
/pricingBring your history with you (card)Partly answers it
/solutions/switch-crmRun a test import (card)Partly answers it
/resourcesMoving from your current CRM (card)Missing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.