21 Oct 2026, 09:29 UTC · 1 question · ID 7c20ce2c9bbc
Who asked
Persona
CTO (Chief Technology Officer)
Company
Whirlpool Corporation
Industry
Manufacturing
Pages visited (1)
/platformQuestion 1 asked here
Question 1
“What's your uptime commitment?”
Answer
✕Not answered
The site never mentions uptime, availability or a service level agreement. Neither /platform nor /security nor the plan cards say what availability Hourglass commits to or what happens when it falls short.
Add an uptime and service level section to /security
Who needs it: CTOs and IT or security reviewers checking a vendor
What is missing
No uptime or availability commitment is stated.
No service level agreement terms, such as credits or remedies when the commitment is missed, are described.
No place to check current or past platform status is mentioned.
Where
New section on /security, placed after "Security and control, built into every hub".
Related sections
Security and control, built into every hub · Data region choice · Encryption
Main topics
Uptime commitment · Which plans carry a service level agreement · Remedies when the commitment is missed · Status page and incident communication · Backups and recovery
What to do
Confirm with engineering and the revenue team the uptime figure, which plans it applies to and the remedies offered.
Add the new section with the confirmed commitment, plan coverage and a link to a status page if one exists.
Link the section from the Policies card for Security on /legal if appropriate.
Done when: /security states the uptime commitment, which plans it covers and what happens when it is missed.
Who needs it: CTOs and IT or security reviewers checking a vendor
What is missing
The IT and data teams page says nothing about platform availability or uptime.
Where
Update this section: add a line under the section's intro text, beside the cards "Bring every source into one record" and "Control who sees and changes what".
What to do
Add a short reliability point summarising the confirmed uptime commitment.
Link it to the new uptime section on /security.
Done when: /platform mentions the uptime commitment and links to its details on /security. Depends on: “Add an uptime and service level section to /security”
Add service level coverage to the plan cards on /pricing
What is missing
The plan cards do not say which plans include an uptime commitment or service level agreement.
Where
Update this section: add a line to the "Enterprise" card, and to other cards if covered, below "Advanced permissions, audit history and a planned rollout".
What to do
Confirm with the revenue team which plans include a service level agreement.
Add a line to each covered plan card naming the commitment, linking to /security.
Done when: /pricing shows on each plan card whether an uptime commitment is included. Depends on: “Add an uptime and service level section to /security”
Answer full page
I don't have information on an uptime commitment or service level for the Hourglass platform. I'd be glad to put you in touch with the team, who can share the details.