Hourglass Content Intelligence
Website ↗
← All conversations

Conversation

20 Oct 2026, 01:17 UTC · 1 question · ID 869ecc8b36e7
Who asked
Profile
We don’t have a profile for this visitor.
Question 1

“Show me Revenue Hub, and how do we cancel our subscription?”

Answer
Partly answered

Revenue Hub's quotes, invoices, payments, subscriptions and revenue reports are fully covered on its product page. Nowhere does the site explain how a customer cancels their Hourglass subscription, what notice applies or what happens to their data afterwards; /pricing only says monthly plans have no long-term contract.

Section on the siteStatusTicket
/pricingPick the plan that fits todayMissing here
Add a cancellation and plan terms section to /pricing

Ticket

Paste this into your ticketing tool.

Add a cancellation and plan terms section to /pricing

Section: /pricing › Pick the plan that fits today

What is missing:
- How a customer cancels or downgrades their Hourglass subscription is not explained.
- Notice period and cancellation terms for monthly and annual plans are not stated.
- What happens to customer data and exports after cancelling is not stated.

Where: New section on /pricing, placed after "Moving from your current CRM".
  Related sections: Start free, and pay for more only when you need it · Pick the plan that fits today · What every plan includes
  Main topics: Cancelling or downgrading a plan · Notice and terms for monthly versus annual plans · Moving back to the free Smart CRM · Data access and export after cancelling

What to do:
1. Confirm with the revenue team and legal the cancellation steps, notice periods and terms for monthly and annual plans.
2. Confirm with product and engineering what happens to data after cancelling and how long it can be exported.
3. Add the new section to /pricing covering the confirmed steps, terms and data handling.

Done when: /pricing explains how to cancel or downgrade a plan, the terms that apply and what happens to the data afterwards.

From: conversation 869ecc8b36e7, question 1: "Show me Revenue Hub, and how do we cancel our subscription?"
What is missing
  • How a customer cancels or downgrades their Hourglass subscription is not explained.
  • Notice period and cancellation terms for monthly and annual plans are not stated.
  • What happens to customer data and exports after cancelling is not stated.
Where
New section on /pricing, placed after "Moving from your current CRM".
Related sections
Start free, and pay for more only when you need it · Pick the plan that fits today · What every plan includes
Main topics
Cancelling or downgrading a plan · Notice and terms for monthly versus annual plans · Moving back to the free Smart CRM · Data access and export after cancelling
What to do
  1. Confirm with the revenue team and legal the cancellation steps, notice periods and terms for monthly and annual plans.
  2. Confirm with product and engineering what happens to data after cancelling and how long it can be exported.
  3. Add the new section to /pricing covering the confirmed steps, terms and data handling.
Done when: /pricing explains how to cancel or downgrade a plan, the terms that apply and what happens to the data afterwards.
/resourcesGuides to get you startedMissing here
Add a cancelling your plan guide card to /resources

Ticket

Paste this into your ticketing tool.

Add a cancelling your plan guide card to /resources

Who needs it: Admins managing an Hourglass account
Section: /resources › Guides to get you started

What is missing:
- No guide covers cancelling or downgrading a subscription.

Where: Update this section: add a fifth card beside "Your first day", "Moving from your current CRM", "How agents work in Hourglass" and "Security and control".
  Related sections: Get help

What to do:
1. Add a card naming the steps to cancel or downgrade and what happens to data.
2. Link the card to the new cancellation section on /pricing.

Done when: /resources shows a guide card on cancelling a plan that links to the cancellation section on /pricing.
Depends on: Add a cancellation and plan terms section to /pricing

From: conversation 869ecc8b36e7, question 1: "Show me Revenue Hub, and how do we cancel our subscription?"
Who needs it: Admins managing an Hourglass account
What is missing
  • No guide covers cancelling or downgrading a subscription.
Where
Update this section: add a fifth card beside "Your first day", "Moving from your current CRM", "How agents work in Hourglass" and "Security and control".
Related sections
Get help
What to do
  1. Add a card naming the steps to cancel or downgrade and what happens to data.
  2. Link the card to the new cancellation section on /pricing.
Done when: /resources shows a guide card on cancelling a plan that links to the cancellation section on /pricing.
Depends on: “Add a cancellation and plan terms section to /pricing”
Answer full page
Here is Revenue Hub: quotes, invoices, payments and revenue reports tied to the deals and customers they belong to. To cancel, the billing docs linked below walk through cancelling your subscription and what happens to your data.
Open the answer page ↗
Sections in the answer pageStatus
/products/revenueQuote, bill and get paid from the CRMAnswers it
/products/revenueThe tools in Revenue HubAnswers it
/products/revenueFrom quote to cash, without leaving the CRMAnswers it
/pricingPick the plan that fits todayMissing here
/resourcesGuides to get you startedMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.