20 Oct 2026, 01:16 UTC · 1 question · ID 99f43159a4e7
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Question 1
“How many API requests can we make per day?”
Answer
✕Not answered
The site never mentions the API or API request limits. It gives no daily or burst limits for any plan and doesn't say what happens when a limit is reached.
Who needs it: Developers and IT teams building on the Hourglass API
What is missing
The site does not say that Hourglass has an API.
No daily API request limit is given for any plan.
No short-window (burst) request limit is given.
What happens when a request limit is reached is not explained.
Where
New section on /products/data, placed after "Data your teams and agents can rely on".
Related sections
The tools in Data Hub · Data syncs · Two-way syncs, without custom code
Main topics
What the API is for · Request limits per plan, per day and per short window · How limits are counted · What happens when a limit is hit · How to get a higher limit
What to do
Confirm with engineering the API request limits for each plan, the time windows they apply to and the behaviour when a limit is exceeded.
Add the section with a per-plan limits table and a short note on handling limits, linking to the API documentation if one exists.
Done when: /products/data lists the API request limits for each plan and explains what happens when a limit is reached.
Add API request limits to the plan cards on /pricing
Who needs it: Developers and IT teams building on the Hourglass API
What is missing
None of the Free, Starter, Professional or Enterprise cards states an API request limit.
Where
Update this section: add a line on API request limits to each of the "Free", "Starter", "Professional" and "Enterprise" cards.
What to do
Confirm with engineering and the revenue team the daily API request limit for each plan and whether Enterprise limits are set per contract.
Add the limit as a line on each plan card, linking to the API limits section on /products/data.
Done when: Each plan card on /pricing shows its API request limit and links to the full limits. Depends on: “Add an API limits section to /products/data”
Answer full page
Daily API request limits depend on your plan, with separate limits per 10 seconds and per day. The docs article below lists the exact numbers for each plan.