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20 Oct 2026, 01:17 UTC · 1 question · ID 9b40168a9e79
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Question 1

“Can we host Hourglass on our own servers?”

Answer
Not answered

The site says customers can choose where their data is stored, but never says whether Hourglass can run on a customer's own servers or is offered only as a hosted service.

Section on the siteStatusTicket
/securityData region choice (card)Missing here
State hosting and deployment options on /security

Ticket

Paste this into your ticketing tool.

State hosting and deployment options on /security

Who needs it: CTOs and IT or security reviewers checking a vendor
Section: /security › Data region choice (card)

What is missing:
- The site does not say whether Hourglass can be self-hosted or run on a customer's own servers.
- The site does not say whether Hourglass is offered only as a hosted cloud service.
- The Data region choice card does not explain how region choice relates to hosting control.

Where: Update this section: Extend the "Data region choice" card in "Security and control, built into every hub", beside "Encryption" and "Single sign-on".

What to do:
1. Confirm with engineering and product whether self-hosting, private cloud or dedicated deployments are offered, and on which plans.
2. Add the confirmed deployment options and their limits to the Data region choice card, or state plainly that Hourglass is hosted only.

Done when: /security says whether Hourglass can run on a customer's own servers and what hosting options exist.

From: conversation 9b40168a9e79, question 1: "Can we host Hourglass on our own servers?"
Who needs it: CTOs and IT or security reviewers checking a vendor
What is missing
  • The site does not say whether Hourglass can be self-hosted or run on a customer's own servers.
  • The site does not say whether Hourglass is offered only as a hosted cloud service.
  • The Data region choice card does not explain how region choice relates to hosting control.
Where
Update this section: Extend the "Data region choice" card in "Security and control, built into every hub", beside "Encryption" and "Single sign-on".
What to do
  1. Confirm with engineering and product whether self-hosting, private cloud or dedicated deployments are offered, and on which plans.
  2. Add the confirmed deployment options and their limits to the Data region choice card, or state plainly that Hourglass is hosted only.
Done when: /security says whether Hourglass can run on a customer's own servers and what hosting options exist.
/compare/build-your-ownUpkeep (card)Missing here
Clarify who hosts Hourglass on /compare/build-your-own

Ticket

Paste this into your ticketing tool.

Clarify who hosts Hourglass on /compare/build-your-own

Who needs it: CTOs and IT or security reviewers checking a vendor
Section: /compare/build-your-own › Upkeep (card)

What is missing:
- The Upkeep row says updates, security and backups are included but does not say where Hourglass runs or whether it can run on a customer's own infrastructure.

Where: Update this section: Add hosting detail to the "Upkeep" row of "Buying Hourglass or building your own", beside "Your data".
  Related sections: Data region choice

What to do:
1. Use the deployment options confirmed for the /security ticket.
2. Add who hosts and runs Hourglass to the Upkeep row, linking to the hosting detail on /security.

Done when: /compare/build-your-own states who hosts Hourglass and links to the hosting options on /security.
Depends on: State hosting and deployment options on /security

From: conversation 9b40168a9e79, question 1: "Can we host Hourglass on our own servers?"
Who needs it: CTOs and IT or security reviewers checking a vendor
What is missing
  • The Upkeep row says updates, security and backups are included but does not say where Hourglass runs or whether it can run on a customer's own infrastructure.
Where
Update this section: Add hosting detail to the "Upkeep" row of "Buying Hourglass or building your own", beside "Your data".
Related sections
Data region choice
What to do
  1. Use the deployment options confirmed for the /security ticket.
  2. Add who hosts and runs Hourglass to the Upkeep row, linking to the hosting detail on /security.
Done when: /compare/build-your-own states who hosts Hourglass and links to the hosting options on /security.
Depends on: “State hosting and deployment options on /security”
Answer full page
I don't have information on running Hourglass on your own servers. What I can tell you is that Hourglass lets you choose the data region your workspace lives in. I'm happy to put you in touch with the team to talk through your hosting requirements.
Sections in the answer pageStatus
/securityData region choice (card)Missing here
/compare/build-your-ownUpkeep (card)Missing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.