20 Oct 2026, 01:17 UTC · 1 question · ID ee73b5ddc728
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Question 1
“Does Hourglass integrate with point-of-sale systems?”
Answer
Partly answered
The site says Data Hub syncs warehouses, ERPs and billing tools, and the retail page puts store visits and home store on the shopper record. It never says whether point-of-sale systems connect, which ones, or how in-store purchases reach the record.
Point-of-sale systems are not mentioned among the ready-made syncs.
No list of the specific systems the ready-made syncs support.
Where
Update this section: add point-of-sale systems to the card "Two-way syncs, without custom code", beside "Ready-made syncs for warehouses, ERPs and billing".
Related sections
The tools in Data Hub · Data syncs
What to do
Confirm with product and engineering whether Hourglass offers point-of-sale syncs, and which systems are supported natively or through the app marketplace.
Add the confirmed point-of-sale support to the card's list, with a link to the supported systems.
Done when: /products/data states whether point-of-sale systems sync and names the supported ones.
Explain how store purchases reach the record on /solutions/retail
Who needs it: Retail (retailers with physical stores)
What is missing
How in-store purchases from point-of-sale systems arrive on the shopper record is not explained.
Which point-of-sale systems connect is not stated for retailers.
Where
Update this section: add a point to the card "Offers based on what people buy", after "Segments from orders, categories and home store".
Related sections
How retailers turn shoppers into regulars · MVC Group
What to do
Confirm with product which point-of-sale connections retailers use to bring store orders into Hourglass.
Add a point on store purchases syncing from point-of-sale systems, linking to the Data Hub sync list.
Done when: /solutions/retail says how store purchases get onto the shopper record and which point-of-sale systems connect. Depends on: “Name point-of-sale syncs on /products/data”
Answer full page
I don't have information on point-of-sale integrations specifically. What I can share is that Data Hub syncs your warehouse, ERP and billing tools into the Smart CRM, and retailers use Hourglass to connect ecommerce, stores and customer care on one shopper record. I'm happy to put you in touch with the team to confirm whether your point-of-sale system connects.