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20 Oct 2026, 01:15 UTC · 2 questions · ID e04549bccfd4
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  1. /
  2. /products/salesQuestion 1 asked here
  3. /pricingQuestion 2 asked here
Question 1

“What does Sales Hub do?”

Answer
Answered well

The Sales Hub page covers what it does: prospecting with the Prospecting Agent, sequences, meetings, pipeline, forecasting and quotes, all on one record.

Answer full page
Sales Hub brings prospecting, pipeline and forecasting onto one record, so your reps spend more time with buyers and less on admin. The Prospecting Agent researches accounts and drafts outreach, and your reps choose what to send. Here's how it works and what's included.
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Sections in the answer pageStatus
/products/salesMore time with buyers, less time on adminAnswers it
/products/salesThe tools in Sales HubAnswers it
/products/salesA pipeline you can trust, without chasing updatesAnswers it
/products/salesAn agent that researches. A rep who decides.Answers it
Question 2

“How much is the Professional plan, and is there an SLA for uptime?”

Answer
Partly answered

The Professional plan price (from $79 per seat a month) and what it includes are covered on /pricing. The site never mentions an uptime SLA, an availability commitment or service credits on any plan.

Section on the siteStatusTicket
/securitySecurity and control, built into every hubMissing here
Add a reliability and uptime section to /security

Ticket

Paste this into your ticketing tool.

Add a reliability and uptime section to /security

Who needs it: CTOs and IT or security reviewers checking a vendor
Section: /security › Security and control, built into every hub

What is missing:
- No uptime SLA or availability commitment is stated.
- No service credits or remedies for missed uptime are described.
- No status page or incident communication process is mentioned.

Where: New section on /security, placed after "Security and control, built into every hub".
  Related sections: Security and control, built into every hub · Encryption · Data region choice
  Main topics: Uptime commitment by plan · How uptime is measured · Service credits · Status page and incident updates · Backups and recovery

What to do:
1. Confirm with engineering and the revenue team whether Hourglass offers an uptime SLA, its percentage, which plans it covers and any service credits.
2. Add the new section to /security with the confirmed commitment, measurement and incident communication.
3. Link the section to the status page or incident history if one exists.

Done when: /security states the uptime commitment, which plans it applies to and what happens if it is missed.

From: conversation e04549bccfd4, question 2: "How much is the Professional plan, and is there an SLA for uptime?"
Who needs it: CTOs and IT or security reviewers checking a vendor
What is missing
  • No uptime SLA or availability commitment is stated.
  • No service credits or remedies for missed uptime are described.
  • No status page or incident communication process is mentioned.
Where
New section on /security, placed after "Security and control, built into every hub".
Related sections
Security and control, built into every hub · Encryption · Data region choice
Main topics
Uptime commitment by plan · How uptime is measured · Service credits · Status page and incident updates · Backups and recovery
What to do
  1. Confirm with engineering and the revenue team whether Hourglass offers an uptime SLA, its percentage, which plans it covers and any service credits.
  2. Add the new section to /security with the confirmed commitment, measurement and incident communication.
  3. Link the section to the status page or incident history if one exists.
Done when: /security states the uptime commitment, which plans it applies to and what happens if it is missed.
/pricingWhat every plan includesMissing here
Add uptime commitment by plan to /pricing

Ticket

Paste this into your ticketing tool.

Add uptime commitment by plan to /pricing

Section: /pricing › What every plan includes

What is missing:
- The plans do not say whether an uptime SLA is included or on which plan it applies.

Where: Update this section: add a card beside "Support" and "Onboarding" stating the uptime commitment for each plan.
  Related sections: Pick the plan that fits today

What to do:
1. Confirm with the revenue team which plans include an uptime SLA and at what level.
2. Add the card with the per-plan commitment and a link to the reliability section on /security.

Done when: /pricing shows which plans include an uptime SLA and links to the full terms.
Depends on: Add a reliability and uptime section to /security

From: conversation e04549bccfd4, question 2: "How much is the Professional plan, and is there an SLA for uptime?"
What is missing
  • The plans do not say whether an uptime SLA is included or on which plan it applies.
Where
Update this section: add a card beside "Support" and "Onboarding" stating the uptime commitment for each plan.
Related sections
Pick the plan that fits today
What to do
  1. Confirm with the revenue team which plans include an uptime SLA and at what level.
  2. Add the card with the per-plan commitment and a link to the reliability section on /security.
Done when: /pricing shows which plans include an uptime SLA and links to the full terms.
Depends on: “Add a reliability and uptime section to /security”
Answer full page
Here is the plan comparison, with the per-seat price for Professional and what it adds over Free and Starter. I don't have information on an uptime SLA, but I can put you in touch with the team to answer that.
Open the answer page ↗
Sections in the answer pageStatus
/pricingProfessional (card)Answers it
/securitySecurity and control, built into every hubMissing here
/pricingWhat every plan includesMissing here

Questions and answers are shown as recorded. Status, what is missing and what to do are our analysis of the live site, read 22 Oct 2026.