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Hourglass.com Contact support

Getting started

Quickstart
Importing data

Users and roles
Security
Data residency and retention

Permissions and approvals
Customer Agent
Agent usage and limits

REST API
Webhooks

Data warehouse sync
Email and calendar

Email deliverability

SLA policies

Billing and plans

Browse the docs

Getting started

Quickstart
Importing data

Users and roles
Security
Data residency and retention

Permissions and approvals
Customer Agent
Agent usage and limits

REST API
Webhooks

Data warehouse sync
Email and calendar

Email deliverability

SLA policies

Billing and plans

Docs
Administration

Administration

Users, roles, security and your data.

Users and rolesWhat each role can do, custom roles and agent seats.SecurityHow Hourglass protects your workspace, and the controls admins have.Data residency and retentionWhere your data lives, how long deleted records are kept and how to export everything.

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