Agent usage and limits

One agent action is one finished piece of work: an answered conversation, a drafted email, a researched account brief, a campaign plan or an explained list. Drafts count when they're created, whether or not a person sends them. Reading records doesn't count.

Each agent seat includes 2,000 actions a month on Professional and 5,000 on Enterprise. Admins get an email at 80% and at 100%. At the limit, the agent keeps answering customers but stops drafting new work until the next month, unless an admin raises the limit from Agent Hub › Usage.