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Getting started
  • Quickstart
  • Importing data
Administration
  • Users and roles
  • Security
  • Data residency and retention
Agents
  • Permissions and approvals
  • Customer Agent
    • Knowledge sources
    • Handoffs and languages
  • Agent usage and limits
Developers
  • REST API
  • Webhooks
Integrations
  • Data warehouse sync
  • Email and calendar
Marketing
  • Email deliverability
Service
  • SLA policies
Account
  • Billing and plans
Browse the docs
Getting started
  • Quickstart
  • Importing data
Administration
  • Users and roles
  • Security
  • Data residency and retention
Agents
  • Permissions and approvals
  • Customer Agent
    • Knowledge sources
    • Handoffs and languages
  • Agent usage and limits
Developers
  • REST API
  • Webhooks
Integrations
  • Data warehouse sync
  • Email and calendar
Marketing
  • Email deliverability
Service
  • SLA policies
Account
  • Billing and plans
  1. Docs
  2. /Agents
  3. /Customer Agent

Customer Agent

Set up the agent that answers customers in chat and email.

Knowledge sourcesWhat the Customer Agent answers from, and how often it updates.Handoffs and languagesWhen the Customer Agent passes a conversation to a person, and the languages it answers in.
PreviousPermissions and approvalsNextKnowledge sources

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This page has no blocks to explain.

The last 30 days of chat questions: how well the website answered them, and the gaps that keep coming back.

Open Content Intelligence ↗

Pick a company, then a person, to see how each page changes for their role and industry. The companies are real; the people are fictional.

Company

People

CCarmenCMO at WhirlpoolRRajCTO at WhirlpoolGGrantCFO at WhirlpoolViewing as a new visitor, with no profile