Permissions and approvals

Each agent works within a scope you set per team:

• Read only: it can look at records and explain them.
• Draft only: it writes emails, replies and plans for a person to send.
• Act with approval: it can act, after a person approves each action.
• Act within rules: it acts on its own for topics you list, and asks for approval for everything else.

Drafts wait in the approval queue of the team that owns the agent. Reviewers get a reminder after 24 hours, and a draft nobody reviews expires after 72 hours, so nothing old goes out by surprise. Expired drafts stay in the queue's history.

In Agent Hub, switch the agent off. It stops at once: nothing new is drafted or sent, and drafts already in a queue stay there for people to review. Switch it back on to pick up where it left off.