Marketing Hub for retail
Bring shoppers back with offers that fit
The pipeline playbookSpot the signals
Website visits, product usage and replies, in one feed. Accounts ranked by fit and intent.
Let the agent do the research
The Prospecting Agent briefs each account. It drafts the first message for review.
Reach out in sequence
Timed emails and calls that stop on a reply. Every touch logged on its own.
Book the meeting
Booking links that check calendars. A one-page brief before the first call.
Retail
Built for stores, sites and everything between
Hourglass joins the channels your shoppers already move between.
Offers based on what people buy
Segment by order history, favorite categories and home store, and send offers that match.
- Segments from orders, categories and home store
- Offers that match the last purchase
- Approved before anything sends
Care that knows the order
Agents and people see orders, deliveries and returns on every conversation, so answers come quickly.
- Orders, deliveries and returns on every chat
- Routine returns booked by the Customer Agent
- Exceptions passed to your care team
Customer stories
How retailers turn shoppers into regulars
Retailers and consumer brands use Hourglass to bring orders, stores and service onto one customer profile.
Illustrative stories for this demo.
“We build segments from what people actually bought, online or from a café that stocks our cups, not from who opened an email. The Campaign Agent drafts the whole plan, and we spend our time on the offer instead of the setup.”
Sam Whitaker
Head of Ecommerce, KeepCup
31%
more repeat orders
4x
faster campaign builds
“Where is my order, when does my installer arrive, how do I care for the tracks: the Customer Agent answers those in seconds from our order data, so my team handles the conversations that need a person.”
Alicia Moreno
Director of Customer Care, Panoramic Doors
52%
of order questions resolved without a wait
11 points
higher customer satisfaction