Compare
Hourglass vs. a stack of point tools
One platform or a stack of tools
What changes when every team works from the same customer record.
| Feature | Hourglass | A stack of point tools |
|---|---|---|
| Customer data | One record that every tool shares | A copy in each tool, kept in step by hand or by connectors |
| Handoffs | Marketing, sales and service on the same timeline | Exports, imports and context lost in between |
| Reporting | One report from first visit to renewal | A spreadsheet stitched together from several dashboards |
| AI agents | Agents that read the whole customer record | Separate assistants that only see their own tool |
| Admin | One login and one set of permissions | Separate users, roles and bills for every tool |
| Cost | One price that grows with you | Several subscriptions that grow separately |
Bringing your tools together
Start with the tools that cause the most handoffs, usually email and the CRM, and connect the rest while you move.
Every tool you retire is one less login, bill and copy of your customer data, and one less handoff to break.
Manufacturing
Built for complex products and long relationships
Hourglass follows an account from the first quote through years of service.
Quotes from your real price lists
Build quotes from ERP pricing and discount rules, and route them for approval without long email chains.
- Prices from your ERP
- Discount rules with one-step approval
- Every dealer and distributor deal on the account
Service history on every ticket
Technicians see installed equipment, past visits and parts used before they arrive.
- Installed equipment on every ticket
- Past visits and parts used
- The right parts on the van
The quote-to-cash playbookBuild the quote
Price lists, bundles and discount rules built in. Branded quotes in a few clicks.
Approve without email chains
Approval rules by discount and deal size. Every decision recorded.
Invoice automatically
Accepted quotes become invoices. Subscriptions bill on schedule.
Collect and reconcile
Card and bank payments online. Payments sync to your accounting system.
