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A page built for your question

1 · On 5 site pages, such as Agent Hub (opens in a new tab)

Customer stories

Every technician arrives knowing the device’s history

How an office technology maker put every service visit and every device on one record.

Illustrative story for this demo.

See customer stories

“Our technicians see each device’s full service history before they arrive. Fewer second visits, and the customer never has to explain the problem twice.”

Marcus Bell

Service Operations Manager, Konica Minolta

  • 41%

    fewer repeat service visits

  • 9

    field teams on one ticket queue

Learn more about customer stories
2 · From Agent Hub (opens in a new tab)

What’s included

Everything you need to run agents responsibly

Agent Hub is where you set up, permission and review every agent in Hourglass.

  • Customer Agent

    Answers customer questions from help content and CRM records.

  • Prospecting Agent

    Finds accounts showing intent, researches them and drafts outreach.

  • Data Agent

    Explains which accounts are ready to buy, at risk or ready to grow.

  • Campaign Agent

    Plans a campaign from a goal, an audience and past results.

  • Permissions and approvals

    Choose what each agent can read and do, and which actions need sign-off.

  • Activity log

    Every action recorded with the data it used, and a pause switch for each agent.

3 · On 7 site pages, such as Hourglass for manufacturers (opens in a new tab)

Agents that plan with you, not for you

Start from a goal. The agents draft the plan, the audience and the content, and your team edits and approves.

Explore Agent Hub

Campaign Agent

Plans a campaign from a goal, an audience and past results.

Learn more about the Campaign Agent
AI agent card with a prompt grounded in your CRM data, and Content Agent, Prospecting Agent and Data Agent actions.
4 · From Hourglass for manufacturers (opens in a new tab)

Customer stories

How manufacturers keep sales, service and partners in step

Manufacturers use Hourglass to quote faster, fix equipment the first time and grow through dealers, installers and distributors.

Illustrative stories for this demo.

See customer stories

“Quotes, orders and dealer conversations used to live in three systems and a lot of inboxes. Now our sales team and our dealers work from the same account record, and quotes go out the same day.”

Grace Haddad

VP of Dealer Sales, Suzuki

  • 34%

    faster quote turnaround

  • 3

    legacy systems retired