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1 · From Hourglass for manufacturers (opens in a new tab)

Hourglass for manufacturers

Keep sales, service and distributors working from the same account

Manufacturers use Hourglass to market every brand, quote faster from ERP prices, send the right technician the first time and give dealers and distributors a clear view of every deal.

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A distributor's account: three open quotes, 128 installed units and an order in production, beside a Data Agent suggestion to offer a service plan.
2 · From Hourglass for manufacturers (opens in a new tab)

Manufacturing

Built for complex products and long relationships

Hourglass follows an account from the first quote through years of service.

A quote from ERP pricing for a distributor: the price list, an 8% discount and a sales manager's approval.

Quotes from your real price lists

Build quotes from ERP pricing and discount rules, and route them for approval without long email chains.

  • Prices from your ERP
  • Discount rules with one-step approval
  • Every dealer and distributor deal on the account
Learn more about Revenue Hub
A service visits card: six months of visits for one account, most fixed on the first visit.

Service history on every ticket

Technicians see installed equipment, past visits and parts used before they arrive.

  • Installed equipment on every ticket
  • Past visits and parts used
  • The right parts on the van
Learn more about Service Hub
3 · On 7 site pages, such as Hourglass for manufacturers (opens in a new tab)

Agents that work alongside every team

Each agent works inside the permissions you set, and your people decide what goes out.

Explore Agent Hub

Customer Agent

Answers routine questions and hands off with the whole conversation.

Learn more about the Customer Agent
Blue product illustration of Hourglass Customer Agent answering a customer's delivery question and resolving the conversation.