Data Hub for manufacturers
Connect your ERP to the teams who talk to customers
The retention playbookSee risk early
The Data Agent flags falling usage and rising tickets. Each flag explains its reasons.
Act with the right person
Tasks go to the account owner on their own. A plan for each kind of risk.
Win them back with relevance
Campaigns based on what each customer uses. Offers that fit their history.
Renew with confidence
Renewal dates and health on every account. Ideas for growing healthy customers.
What changes
Retention is a team effort
What your service team notices
Service sees the tickets, marketing sees the emails and sales sees the renewal date. On one record, everyone sees the same warning signs and knows who acts.
Customers notice the difference: help arrives before they ask, and renewal conversations start with what they’ve achieved.
Customer stories
How manufacturers keep sales, service and partners in step
Manufacturers use Hourglass to quote faster, fix equipment the first time and grow through dealers, installers and distributors.
Illustrative stories for this demo.
“Quotes, orders and dealer conversations used to live in three systems and a lot of inboxes. Now our sales team and our dealers work from the same account record, and quotes go out the same day.”
Grace Haddad
VP of Dealer Sales, Suzuki
34%
faster quote turnaround
3
legacy systems retired
“Our technicians see each device’s full service history before they arrive. Fewer second visits, and the customer never has to explain the problem twice.”
Marcus Bell
Service Operations Manager, Konica Minolta
41%
fewer repeat service visits
9
field teams on one ticket queue
“Our installers and distributors register deals, find product content and track their pipeline in one portal. We can finally see which partners are growing and which ones need help.”
Elena Petrova
Channel Director, Viessmann
18%
more pipeline from installer partners
64
distributors working in one portal