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A page built for your question

1 · From Onboard new customers (opens in a new tab)

The onboarding playbook

Four steps from signature to first success

A shared plan that sales, onboarding and the customer can all see.

  1. Hand over without losing context

    Sales notes and goals carry over to onboarding. Kickoff tasks created on their own.

  2. Share a clear plan

    A checklist in the customer portal. Owners and dates for every step.

  3. Guide with timely messages

    Emails triggered by what each customer has done. Help articles at the right step.

  4. Measure time to value

    See which customers are on track. Spot the steps where people stall.

The Customer Agent's knowledge sources: help center articles, read-only order status and the returns policy, and the topics it never answers.
2 · From Campaign Agent (opens in a new tab)

What’s included

What the Campaign Agent can do

Every draft waits for a person to approve it.

  • Campaign plans

    A goal, audience, channels and timeline, drafted in one pass.

  • Audience segments

    Segments built from what customers actually do.

  • Email and page drafts

    First drafts in your brand’s voice.

  • Approval steps

    Routes each piece to the right reviewer before it goes live.

  • Results summaries

    Explains what worked after every send.

  • Brand guardrails

    Uses your approved words, images and tone.

3 · From Marketing Hub (opens in a new tab)

What’s included

Everything marketing needs, on one record

Email, segments, journeys, forms and reporting share the record your sales and service teams already use.

  • Email campaigns

    Build sends from templates your brand team approves. Every open, click and reply is logged on the contact record.

  • Live segments

    Segments update as records change in sales and service, so your lists are never a week out of date.

  • Journeys

    Trigger the next step from what customers actually do, across email, forms and your website.

  • Forms and landing pages

    Capture leads straight onto the customer record. No exports, no syncing, no duplicates.

  • Campaign reporting

    See opens, clicks and pipeline influenced in one view, by campaign, channel or segment.

  • Handoff to sales

    Route warm leads to the right rep with the full history attached, so the first call starts in context.