1 · From Hourglass vs. a stack of point tools (opens in a new tab)
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Hourglass vs. a stack of point tools
2 · From Hourglass vs. a stack of point tools (opens in a new tab)
Bringing your tools together
Start with the tools that cause the most handoffs, usually email and the CRM, and connect the rest while you move.
Every tool you retire is one less login, bill and copy of your customer data, and one less handoff to break.
3 · From Hourglass vs. a stack of point tools (opens in a new tab)
One platform or a stack of tools
What changes when every team works from the same customer record.
| Feature | Hourglass | A stack of point tools |
|---|---|---|
| Customer data | One record that every tool shares | A copy in each tool, kept in step by hand or by connectors |
| Handoffs | Marketing, sales and service on the same timeline | Exports, imports and context lost in between |
| Reporting | One report from first visit to renewal | A spreadsheet stitched together from several dashboards |
| AI agents | Agents that read the whole customer record | Separate assistants that only see their own tool |
| Admin | One login and one set of permissions | Separate users, roles and bills for every tool |
| Cost | One price that grows with you | Several subscriptions that grow separately |