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1 · From Agent Hub (opens in a new tab)

Agent Hub

Agents that do the busywork, while your people make the calls

Set up the Customer, Prospecting, Data and Campaign Agents in one place. Decide what each one can read and do, which actions need approval, and review everything they did.

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Agent Hub's agents: 1,942 actions today and 12 waiting for review, beside an approval request for a Campaign Agent send.
2 · From Agent Hub (opens in a new tab)

What’s included

Everything you need to run agents responsibly

Agent Hub is where you set up, permission and review every agent in Hourglass.

  • Customer Agent

    Answers customer questions from help content and CRM records.

  • Prospecting Agent

    Finds accounts showing intent, researches them and drafts outreach.

  • Data Agent

    Explains which accounts are ready to buy, at risk or ready to grow.

  • Campaign Agent

    Plans a campaign from a goal, an audience and past results.

  • Permissions and approvals

    Choose what each agent can read and do, and which actions need sign-off.

  • Activity log

    Every action recorded with the data it used, and a pause switch for each agent.

DocsFrom the Hourglass documentation

The rest of your answer, from the docs

The site doesn't have a page for this yet, so here is the documentation, word for word.

Agents › Permissions and approvals

Approval queues

Drafts wait in the approval queue of the team that owns the agent. Reviewers get a reminder after 24 hours, and a draft nobody reviews expires after 72 hours, so nothing old goes out by surprise. Expired drafts stay in the queue's history.

Read the full guide in the docs (opens in a new tab)